Customer Service Call Center
Resume:
AMBER QUINTANA
Albuquerque, NM *****
*********@*****.***
Customer Service Representative
To provide the best customer service for an employer who values a person who is organized, pays attention to detail, customer focused, empathetic to customer needs, who can also deescalate situations, works well with others, but can also work alone. Authorizes to work in the US for any employer.
Work Experience
Receptionist
A Virtual Receptionist - Albuquerque, NM
February 2024 to Present
Field calls and messages for multiple clients
Team Lead Merchandiser
Apollo Retail Specialists - Tampa, FL
January 2024 to February 2024
Retail merchandising, resets, reading plan o grams teaching others how to do the same Financial Services Representative Call Center Rep for Inbound Call Center LSI Solutions Inc. - Albuquerque, NM
August 2022 to May 2023
Inbound Call Center for several financial institutions. Answered calls pertaining to customer accounts, opening new accounts, closing accounts, helping members get into their online accounts, troubleshooting why they cannot get into their accounts, explaining how CD’s, IRA’s and even Loans work and how to apply for them. Resolve any discrepancies that there may be on their accounts, help them if they think there has been any kind of fraud on their accounts. Call Center Representative
Faneuil/ Humana Mail Pharmacy - Albuquerque, NM
October 2020 to August 2021
To provide customer service for members to order their medications and have them sent to their homes. And to also track their medication to find out where it might be. Answer any questions they may have about their pharmacy insurance, what is covered and what is not. Attendant
Spin Cycle Laundromat - Albuquerque, NM
March 2020 to August 2020
To provide customers with a clean and sanitized place to do their laundry. To help customers with the machines if they do not work, return their money if necessary. Provide customers with change for the machines and in some sites, we will take the customers laundry and wash n fold for them for a fee. So, in general, to provide the customers with outstanding customer service. CSR for Cosmetics Associate
Walmart Supercenter - Albuquerque, NM
July 2018 to June 2019
Provide superb customer service with respect and kindness for customers when purchasing items of personal care, fragrance, and cosmetics with attention to accuracy and detail. Participating in the Management Mentorship pilot program to train and cover as department manager for Pharmacy Department as needed. Also step in Cosmetics Department manager when needed. Department keyholder, trained in electronic inventory control and price change. Participate and keep current for MMDS and OSHA policies. Up to date on various programs for cash and other payment source handling. Personal Care Assistant
Amber Care Albuquerque - Albuquerque, NM
December 2017 to June 2018
Assisted clients with companionship by providing social interaction which engages the client mentally. Household duties include light housekeeping, meal preparation, shopping for supplies/groceries, dressing and grooming, and various tasks to include but not limited to bill paying, medication refills, and other tasks as requested and approved by the program. This is a position that is state agency based and is reevaluated biannually.
Phlebotomist
Quest Diagnostics Albuquerque PSC - Albuquerque, NM May 2010 to February 2017
Provide excellent customer service for multi-specialty laboratory as a phlebotomist by obtaining accurate information, verifying patient data, and cross-referencing data with ordering providers to ensure complete demographic, testing, draw procedure and specimen requirements of routine and esoteric testing.
Order additional testing with accuracy as requested with special attention to specimen stability. Resolve complex problems in a timely manner, so patient care is not compromised. CSS with forensic toxicology clearance allowing the release of results to chain of custody clients. Maintain HIPAA guidelines. Education
Associates in Phlebotomy CNM
CNM - Albuquerque, NM
2009 to 2010
Associate in pharmacy Technician CNM
2004 to 2005
High school diploma
CNM/ TVI - Albuquerque, NM
May 1993 to June 1993
Skills
• Patient Care
• Medical Office Experience
• Medical Terminology
• Phlebotomy
• Physiology Knowledge
• Medical Scheduling
• Communication skills
• Microsoft Access
• Vital Signs
• Experience Administering Injections
• Anatomy knowledge
• ICD Coding
• Laundry
• Call center
• Cash and credit card Handling (10+ years)
• Clerical Experience
• HIPAA
• Typing
• Search engines
• EMR Systems
• Venipuncture
• Medical Records
• Customer service
• Windows
• Computer skills
• ICD-10
• Insurance Verification
• Laboratory Experience
• Communication skills
• Medical Coding
• Financial Services
• Phone Etiquette
• CPT Coding
Certifications and Licenses
Certified Phlebotomy Technician
First Aid Certification
Pharmacy Technician Certification
Driver's License
CPR Certification
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