Data Entry Customer Service
Resume:
Olivia Phillips
Gwynn Oak, MD 21207
To secure a position in the Accounting, Help Desk Operating, Data Entry or Customer Service field.
Work Experience
Medical Care Program Associate I
Office of Medicaid Provider Services-Baltimore, MD
November 2023 to June 2024
Entered Medical Claims into the Claims Processing Unit and verified them for accuracy.
Office Assistant
Robert Half-Baltimore, MD
October 2021 to October 2021
Assisted with the completion of various small projects within a database, completed customer service daily, updated customer account information in a proprietary system and answered any questions from customer base via incoming calls and emails.
Data Entry Operator/Help Desk
Ingenuity and Purpose-Aberdeen, MD, US
June 2016 to February 2019
•Generated problem tickets for issues with satellites •Answered the telephone, and email messages on a daily basis while assisting employers •Followed up when needed in resolving issues.
Fiscal Accounts Technician II
State of Maryland Unemployment Insurance-Baltimore, MD, US
November 2008 to April 2015
Processed 1st Audit- Validation & Verification, Manual Indexing, scanned and performed Data Entry on all types of Daily Cash, Non Cash Batches •Completed adjustments on Wage Adjustments
Training Coordinator
NRI Staffing-Linthicum, MD, US
May 2006 to November 2008
•Assisted employees with trouble shooting problems. •Answered the telephone while assisting employees in making changes to their schedule. •Responded to emails and voice messages in a timely manner.
Accounting Clerk
DHMH/Aids Administration-Baltimore, MD, US
December 2002 to January 2004
•Processed pharmacy invoices and insurance premiums. •Provided primary bookkeeping support. •Assigned pre-authorization numbers to prescriptions.
Administrative Assistant
Community Health Charities-Baltimore, MD, US
December 2000 to April 2001
•Assisted President & CEO on different assignments. •Created and maintained an Access database. •Processed data entry on donor payments.
Secretary I
State of Maryland/OEOPE-Baltimore, MD, US
April 2000 to September 2000
•Updated regulations as needed. •Assisted staff with packages for workshops. •Handled controlled correspondence.
Secretary II/Administrative Assistant
Maryland Primary Care Program-Baltimore, MD, US
March 1995 to May 1998
•Typed, filed and processed data entry Intake forms. •Developed a positive rapport with the clientele. •Able to handle a multitude of tasks at one time.
Education
G.E.D in Secretary and Information Processing
Baltimore City Community College- Baltimore, MD, US
September 1999 to November 2008
Computer Programming
Information Processing Training Center - Baltimore, MD, US
Basic Training Institute -Baltimore, MD, US
PTC Career Institute -Baltimore, MD, US
Skills
Microsoft st Windows Server
PowerPoint
Desktop Support
Operating Systems
Microsoft Word
14,000 Keystrokes with
less than 1% error ratio
Customer Service
Accounting Clerk, Computer Operations, Data Entry Operator
(10+years)
Network Support
Office Administration
Workday
Microsoft Excel
Technical Support
Intake Experience
Access
Help Desk
Communication Skills
Phone Etiquette
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