Customer Service District Manager

MICHELLE R. BARLOW

**** ****** **** *** **********, OH 43315 614-***-**** *******************@*****.***

SENIOR MANAGEMENT EXECUTIVE

Increasing Market Share Driving Profitable Growth Motivating, Leading & Developing Top-Producing Teams Exceeding Assigned Goals

Distinguished 20 year career reflects continual advancement. Proven strengths in directing all aspects of the sales process, followed by stand-alone management of accounts. Effective communicator, negotiator, and decision maker. Trustworthy, highly respected, and interface positively and professionally at all levels.

QUALIFICATIONS SUMMARY

Sales and Sales Management New Product Management Productivity & Efficiency Improvements Strong Negotiation Skills

CAREER HISTORY & SELECTED ACHIEVEMENTS

PAYLIANCE CORPORATION, Columbus, OH. 2021 - 2024

Collections, Reconciliations and Dispute Department. Actively participates in all aspects of the Department. Utilize sales skills to use in collection efforts. Exceedingly goal driven.

Collection of receivables using effective negotiation skills while maintaining professionalism and dignity of customers

Recovery of delinquent accounts by exhausting all efforts to collect in full before setting payment arrangements

Heavy emphasis on serving the customer and maintaining optimal customer service

PATASKALA STORAGE, Pataskala, OH. 2018 - 2021

General Manager of ten-million-dollar rental facility. Lowered delinquency by 88% by providing relationship building, but professional skillset. Taught others to upsell merchandise and the rental of units within the facility. Strong customer service techniques. Strong motivator

JEWELS & MORE, Columbus, OH. 2012 - 2015

District Manager for four multi-million-dollar stores. Responsible for teaching associates to sell and upsell merchandise. Heavy emphasis on Customer Service and continual training. Oversight of entire District; exceeding all Company set goals.

Oversight of P&L and KPI’s for each location

Successfully realized strong growth and profit margins year-over-year of 22% - 28%

Sourced, interviewed and staffed each location for both part time and full-time employees

JOS. A. BANK, Columbus, OH 2011-2012

Senior Manager of multiple multi-million-dollar locations. Hire, train and motivate employees, so as to meet Company set goals. Exceptional leadership standards

Responsible for multiple locations due to effective management of staffs and growth of each store

Realized store success, strong organizational skills and grew profit margin to 11% for each location, company set margins of 8% per location

LANDIS PROPERTIES, Columbus, OH. 2009-2011

District Manager for 9 locations, managed maintenance department so-as-to have units at properties ready for new residents. Hired, trained and managed leasing departments.

Lowered vacancy ratios by 71%, due to building strong foundations and successful departmental management

Strong management skills, great attention to detail, and effective persuasion of prospects and employees. Personal belief in building relationships and performing sales in all aspects

A CLEANER CONCEPT, Columbus, OH. 1997-2009

CEO of commercial/residential cleaning business. Aggressive marketing techniques. Hired and trained 26 full time and numerous part time employees. Personally set appointments. Established and maintained new business. Instilled exceptional customer service.

Built Company from inception to 3-million-dollar (gross receipts) business located in Columbus and Cincinnati

Effective organization, success in management of accounts and people and Salesmanship.

COLORADO NATIONAL BANK, Denver, CO. 1993-1997

Bank Officer for Colorado’s largest bank. “Employee-of-the-Year” for service and sales leadership.

Trained Banker’s to become Bank Officers taught and executed sales techniques.

Strong sale of consumer and commercial products, performed underwriting where necessary.

UNIVERSITY OF COLORADO, Boulder, CO Course study in Business Management

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