Customer Service Technical Support
Resume:
Jamia Kennedy
Merrillville, IN *****
****************@*****.***
• Greeting and welcoming guests and providing them with a positive first impression of the organization
• Directing guests and answering their questions
• Notifying other workers of visitor arrival
• Maintaining security and telecommunications systems
• Complying with procedures, rules, and regulations on keeping a safe and clean reception area
• Documenting and communicating various actions, irregularities, and continuing needs
• Answering the telephone; taking and relaying messages; providing information to callers
• Providing administrative and clerical support
• Preparing letters and documents
• Receiving and sorting mail and packages
• Scheduling appointments and maintaining appointment calendar
• Scheduling travel
• Ordering office supplies
• Managing digital and hard-copy filing
• Receiving
• Shipping
• Rf scanner
• Packing
Work Experience
Tier 1 Technical Support Agent
Kelly services- Apple Company - Chicago, IL
June 2022 to April 2024
Collaborative,
empathetic,
actively listening,
troubleshooting for all Apple products iOS devices every iOS device you can think of I have troubleshooted for
I also set up for repairs of any physically damaged devices, I also schedule reservation appointments and callbacks for any customer who’s issues were unable to resolved, I restore/update device to iTunes/pc or Mac devices cross trained between different positions Customer service experience 6+ years
Empathetic towards customers, resilient under stress or pressure or fast pace environment Provided technical support for customers In need, provided resources and feedback according to customers issue as well as resolution “Problem Solver” Maintained Confidentiality within Company Cross trained between many different positions Multitask between dual monitors and assignments while maintaining high quality scores % rely on all resources to provide the best resolution to customers Appointment scheduling
Data Entry
Technical support for all products including computers and Macs Handle payment issues within Apple Pay, Subscription charges, Disputes, unrecognized charges, fraud support experience etc
Scripted greetings
Probe to understand customers issue
type at least 75 WPM
professionalism
Customer Service Representative
Automated Health Systems - Schaumburg, IL
March 2022 to December 2022
• Enrollment specialist for Medicaid/Medicare
• Appointment scheduling
• Claims adjuster
• Adjudication
• Giving great customer service
• Actively listening to seek and understand the causes and giving solutions
• Work as a team with coworkers providing different roles
• Multitasking between two different screens
• And computer software
• Case update
• Documentation & detailing/ filing, Data Analysis, Data Entry.
• Appeals process filing
• Address verification purposes pretty much cross trained between different positions being empathetic towards every customers
• Being resilient to one another to clarify the situations any customer service role I have experience in
• Microsoft teams
• Word document
• Rely on all resources to provide the best solution for the customers issue or questions Relocated due to new job opportunities to work with Apple Company and higher pay Receiving, Shipping, RF Scanner, Receptionist
Prologistix Employment Agency - Matteson, IL
March 2018 to March 2020
• Greeting and welcoming guests and providing them with a positive first impression of the organization
• Directing guests and answering their questions
• Notifying other workers of visitor arrival
• Maintaining security and telecommunications systems
• Complying with procedures, rules, and regulations on keeping a safe and clean reception area
• Documenting and communicating various actions, irregularities, and continuing needs
• Answering the telephone; taking and relaying messages; providing information to callers
• Providing administrative and clerical support
• Preparing letters and documents
• Receiving and sorting mail and packages
• Scheduling appointments and maintaining appointment calendar
• Scheduling travel
• Ordering office supplies
• Managing digital and hard-copy filing
• Receiving
• Shipping
• Rf scanner
• Packing
Warehouse Worker
Amazon Integrity Staffing Mdw4 - Joliet, IL
January 2015 to September 2017
General Warehouse Worker General Labor, Assembly, maintained documentation for completeness and accuracy I have experience in ICQA AS WELL AS RECEIVING AND SHIPPING ORDER SELECTOR & etc Reviewed materials inventory to ensure full stocking and availability for various projects. Filled in for ill or absent coworkers as needed, receiving, shipping, packer, picker Willing to relocate: Anywhere
Authorized to work in the US for any employer
Education
High School Diploma in General
Griffith High School - Griffith, IN
Skills
• Picker Packer
• Help desk
• General Labor (2 years)
• Order Picker
• shipping (2 years)
• Warehouse Associate
• Housekeeping (Less than 1 year)
• Assembly (2 years)
• Windows
• Software troubleshooting
• RF Scanner
• Order Puller
• Pallet Jack
• iOS
• Telecommunication
• Network support
• Technical support
• Shipping Receiving
• Receptionist (3 years)
• Desktop support
• General Warehouse (2 years)
• Operating systems
• Customer service
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Troubleshooting
• Microsoft Windows Server
• Mac OS
• Remote Access Software
• VoIP
• Empathy
• Data entry
• Medical receptionist
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