Customer Service Medical Billing

Rebecca Caples

**** ****** **** *** **** Springs, MS 38828 662-***-**** **.******@*****.***

PROFESSIONAL PROFILE

Well-organized professional backed by management, retail, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Communicate effectively with clients, internal staff, providers, and insurance payers to support the billing process.

High Academic Honors Recognition / Honor Roll.

Lead by example and set high standards for performance.

Prioritize and manage workload to meet deadlines.

Communication skills necessary to effectively deal with patients and healthcare providers.

Build positive relationships and work collaboratively with company departments and team members.

Communication Platforms – Zoom, Skype.

Microsoft Office Applications – Excel, Word, PowerPoint, Outlook Type 40 WPM. KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO POS) Workers Compensation Medical Office Procedures Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT) EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2024 Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate American InterContinental University Associate Degree – Business Administration, 2022 WORK EXPERIENCE

Petco – Tupelo, MS 04/2023 – Present

Pet Groomer / Customer Service

Answer incoming phone calls, schedule appointments, and check customers in for services.

Collect and document medical histories, operate cash register, and accept payments.

Bathe and groom dogs, restock products, and keep work area clean and organized. DoorDash – Tupelo, MS 06/2021 – Present

Delivery Driver / Customer Service

Deliver high quality, in-person customer service as an independent food delivery driver.

Ensure timely delivery to build brand loyalty, process payments, and follow procedures.

Work independently in a minimally structured environment.

Remain flexible, calm under pressure, and dependable. Goodwill – Tupelo, MS 07/2022 – 03/2023

Retail Sales Associate / Customer Service Representative

Served as direct point of contact and delivered excellent customer service with a positive attitude.

Unloaded trucks, processed and priced donations, and responded to customer inquiries.

Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized.

Worked as part of a team and interacted with diverse customers and staff members. Rebecca Caples, Cont.

Patchz & Pawz – Blue Springs, MS 04/2020 – 05/2021 Owner / Business Manager / Pet Groomer

Consulted with customers, scheduled appointments, and checked customers in, and performed grooming services.

Cleaned and sterilized the shop and equipment, managed inventory, and kept accurate financial records.

Obtained and documented medical history and communicated in a clear, concise manner. Private Duty Care – Blue Springs, MS 02/2019 – 05/2021 Caregiver

Provided assistance with activities of daily living.

Handled housekeeping duties and prepared and served meals.

Transported to and from appointments and respected client rights and privacy. Dollar General – Sherman, MS 01/2017 – 01/2018

Lead Key Holder / Retail Sales Associate / Customer Service

Counted cash drawers and safe and made bank deposits.

Provided excellent customer service with active listening to determine customer needs.

Operated cash register, scanned merchandise, collected payments, managed inventory, and stocked shelves.

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