It Support Desktop

Email: *********@*****.***, Phone: 098********

Experience Summary

Currently working as IT Support and Lifecycle management Admin with BMTG Advisors India PVT. LTD since July 20th, 2021

Career Profile

Dates

Organization

Role

July 2021 to till date

BMTG Advisors India PVT. LTD

IT Support and Lifecycle management Admin

September 2020 to July 2021

NSE-IT

IT Supervisor

August 2010 to November 2011

Avalet Technology

Desktop Support Engineer

Qualifications

Degree and Date

Institute

Major and Specialization

Master of Computer Applications (MCA)-2018

A.N. Collage Patna

Magadh University

Computer Science

Technology Experience

Operating Systems

Formatting/reimaging laptops Windows

Admin Tools

Team viewer, Ammy admin, CRM, CITRIX Workspace, Google Admin, Zoom Admin, Front Admin, Keeper Admin

Technical Details:

Providing technical and administrative support for Laptop, Desktop, printer’s, CCTV, and Biometric Attendance machines related issues.

Providing Application related issue or may System related issue of Windows XP/Windows Vista/Win 7, 8, 10.

Performed upgrades, installation of software and drivers and essential desktop troubleshooting.

Deployed updates, service packs using Windows Update, Automatic Updates.

Install printer driver and troubleshooting printer issues.

Answer incoming calls and analyse the queries and problems of the callers.

Operating Systems (OS) installation / re-installation, upgrades and patches for desktops and provide technical support to users.

Responsible for installing & troubleshooting various Desktops.

Responsible for customer support including daily backup procedures, equipment installations and turn-up, testing network connections.

Providing Desktop related solutions remotely using Teem viewer and Ammy Admin.

Asset management Experience

Enabling/creating accounts for onboarded employees

Disabling/deactivating accounts of offboarded employees

Managing asset for onboarded and offboarded employees

Maintaining data for asset dispatch and retrieval

Personal Details

Date of Birth

1-2-1991

Nationality

Indian

Gender

Male

Marital Status

Unmarried

Passport Details

Valid Passport available on request

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