Customer Care Accounts Payable
Resume:
DANIEL GARWOOD, CPIM
Vernon Hills, Illinois 60061
Cell: 847-***-****
*********@*****.***
SUMMARY
Experienced, self-motivated, and dedicated inventory analyst with an eagerness to continue to grow. An analytical mindset with a focus on quality and professionalism. Responsibilities include managing $15 million inventory, 5000+ SKUs, and 50+ vendors.
PROFESSIONAL EXPERIENCE
Mitsubishi Electric Automation Inc., Vernon Hills, IL
Electric solutions and Factory Automation
Buyer/Planner 2023 to Current
Recommend expedites based on MRP settings.
Confirm data readiness and accuracy for ERP software upgrade (SAP S4HANA).
Set up and maintain material master records as well as purchasing info records.
Analyze and resolve fundamental planning and scheduling issues with other support departments (engineering, customer care, marketing, manufacturing, etc.)
Plan, schedule, and issue purchase orders according to production plans or forecasts with consideration to lead times.
Negotiate with vendors concerning quantity, availability, and pricing of products and raw materials.
Determine and evaluate potential new vendors.
Coordinate material flow through manufacturing in accordance with the production schedule.
Work with accounts payable to resolve invoice issues.
Track daily/weekly/monthly changes to inventory plan, monitoring new orders, dollars spent, material transactions, and validating the SAP parameters applied to these areas.
Maintain and update safety stock/coverage profile/reorder points as required to maintain a good flow of material and life cycle of the product as needed.
Review all planning and ordering parameters and recommend stocking strategies and planning parameters to control ordering within SAP.
Develop and maintain various support documents and spreadsheets concerning inventory, production schedules, and engineering changes.
Participate in new product introduction, production planning meetings, and S&OP review board meetings.
Create and maintain a log of non-conforming products as part of the material review board.
Sysmex America Inc., Lincolnshire, IL
Healthcare Equipment and Technology
Inventory Analyst (Customer Care Operations) 2019 to 2023
Confirm data readiness and accuracy for ERP software upgrade (SAP S4HANA) then provide test scenarios to guarantee the new program operates properly.
Set up and maintain material/ vendor master records as well as purchasing info records.
Create purchase orders for service parts from a variety of vendors.
Negotiate pricing/ contracts as well as expedite terms and availability when necessary.
Analyze inventory levels and requirements to ensure unexpected demand parts are stocked at the warehouse.
Maintain certain inventory levels, and when necessary, provide evidence as to why those levels need to increase or decrease.
Resolve supplier issues when lead times are not met, product is missing or defective, and prices do not match the quotes.
Implement good inventory planning strategies to avoid stock outs and expediting shipments.
Initiate production orders for items to be kitted or broken down into smaller components.
Collaborate with other departments as part of the new product introduction team, or with the warehouse to investigate discrepancies.
Oversee annual physical inventory counts of over 300 remote employee stock locations, 3PLs, and main warehouse.
Update SAP with correct MRP settings to ensure recommendations will meet our requirements.
Forecasting products with a variety of lead times, including up to 120 days.
Create Excel reports monthly using pivot tables and v-lookups on excess and obsolete items then determine course of action for each.
Work with accounts payable to resolve invoice issues.
Implemented a barcode scanning process for cycle counting and returning excess inventory.
Continuous monitoring of variance reports between systems and actuals.
Responsible for $60,000 annual cost reduction on wireless spending.
Executed new practice of recertifying certain items instead of buying new materials resulting in $500,000 annual savings.
Lead Customer Care Support Specialist 2016 to 2019
Ensure systems databases are updated when personnel changed, began, or has been terminated.
Write processes and procedures to be stored in central location overseen by regulatory and compliance.
Organize with members of LATAM affiliates to ship modification parts to distributors and affiliate warehouses.
Identify and develop process improvements.
Generate a SharePoint site that contains contact information, commonly used items, and other helpful data.
Use Power BI, tableau, and IFS to generate weekly and monthly reports on the status of parts, including financials.
Customer Care Support Specialist III 2012 to 2016
Create and maintain calibrator standing orders.
Distribute communications to the entire customer care department via email and app messaging.
Coordinate with other Service Engineers to ship their parts when they were not available at the warehouse.
Assist in ordering parts for third party service technicians after verifying their eligibility.
Support cell phone and MiFi devices/ plans.
Customer Service Representative II 2010 to 2012
Provide Service Engineers with parts support and filling parts request orders.
Navigate and troubleshoot issues with the customer ordering website.
Place direct and distributor customer orders while managing their accounts.
Issue credits or rebill invoices to the correct billing party.
Perform administrative duties for the e-learning website.
Lake County Fielders, Gurnee/ Zion, IL
Minor League Baseball Team
Graphics and Publications Manager 2009 to 2010
Provided in-house graphics consultation and project management duties for all departments.
Created designs and layouts using professional level graphics and publication software.
Filled in where needed on the sales, promotions, and group outing teams.
Responsible for maintaining a business relationship with area printing companies.
Dean Group Media, Thiensville, WI
Integrated Marketing Communications firm
Integrated Marketing Communications Intern 2008
Created and developed an integrated marketing campaign consisting of advertising and public relations components under the supervision of marketing consultants.
Promoted the Dean Group’s Strategic Communication department.
CERTIFICATIONS
Certified in Planning and Inventory Management (CPIM)
Association for Supply Chain Management
4/1/2024 – 4/30/2029
Heartsaver First Aid Cardiopulmonary Resuscitation (CPR) Automated External Defribulator (AED)
American Heart Association
6/12/2024
EDUCATION
University of Wisconsin – Milwaukee
Bachelor of Arts degree – Communication and Journalism
Focus in Advertising and Public Relations
PROFESSIONAL SKILLS PERSONAL SKILLS
Microsoft Office Communication
SAP Hardworking
PowerBI Organization
SharePoint Adaptability
Process writing Problem-solving
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