Business Process Outsourcing, Excel, SAP, Report Generation,management

Marcelina Inaldo Macaculop

Jade Street Block * Lot 22 Amira Townhomes,

Sinalhan, Sta. Rosa, Laguna 4026 Philippines

Email address: *************@*****.***

Contact Number: 096********

Objectives:

● To join an organization which gives opportunity for professional and personal growth and enhancing knowledge and skills. And to be a solid part in each step towards growth and prosperity of the organization.

● To also achieve excellence in whichever field I enter through hard work, sincerity, honesty and devotion with efficiency and effectiveness.

Work Experiences:

SIIX PHILS., INC

Manager (Business Process Outsourcing)

July 01, 2024 ~ Present

Organize, motivate, and lead the team by supervising team performance to meet or exceed all set activity standards as BPO.

Review weekly/monthly performance of the department.

Monitor the operation of the department, conduct regular coaching and counselling to the individual member to build more effective communications, to understand training & development needs and to provide insight in the improvement of the department’s activity performance.

Ensures that the KPI (Key performance Indicator/Index) are being executed/pursued as per agreed with the customer and SIIX management.

Assists in the planning and organizing control system and procedure management and ensure its compliance.

Performs other duties as assigned from time to time. Handling >45MP in total

Report preparation (Weekly, Monthly, Quarterly, Mid-Year, etc)

Assistant Manager (Business Process Outsourcing)

June 01, 2022 ~ June 30, 2024

Handling >40MP in total operations (3 Supervisors and 40 staffs)

Preparation of reports need internally and for our customers, etc. (Weekly, monthly, Quarterly, Mid-Year reports, etc.)

Preparation of presentation to perspective customers (currently SIIX Affiliates) and other reports.

Interview and assess applicants for our department.

Making sure that all customers’ requirements are being met on time, perform analysis and make necessary action for claims/error we received just like in Manufacturing.

Ensures that the KPI (Key performance Indicator/Index) are being executed/pursued as per agreed with the customer and SIIX management.

Organize, motivate, and lead the team by supervising team performance to meet or exceed all set activity standards as BPO.

Review weekly/monthly performance of the department.

Monitor the operation of the department, conduct regular coaching and counselling to the individual member to build more effective communications, to understand training & development needs and to provide insight in the improvement of the department’s activity performance.

Assists in the planning and organizing control system and procedure management and ensure its compliance.

Performs other duties as assigned from time to time. Operation In-Charge (Business Process Outsourcing) April 01, 2022 ~ May 31, 2022

Submission of Reports (Utilization per Team & per individual, Productivity Rate, Turn Over day, etc)

Training of new members, training material preparation, assessment.

Translation of email messages, during meeting from Japanese to Tagalog/English and vice versa

Department Process Improvement; Work Instruction Manual creation

Interview and assess applicants

Quotation requisition for all assets needed; Processing of Purchase Request in timing to the start date of new hired staff; Endorsing laptop to MIS for set-up and Applications installation; Monitoring of incoming and needed assets for the newly hired

Ensures that the KPI (Key performance Indicator/Index) are being executed/pursued as per agreed with the customer and SIIX management.

Organize, motivate, and lead the team by supervising team performance to meet or exceed all set activity standards as BPO.

Review weekly/monthly performance of the department.

Monitor the operation of the department, conduct regular coaching and counselling to the individual member to build more effective communications, to understand training & development needs and to provide insight in the improvement of the department’s activity performance.

Assists in the planning and organizing control system and procedure management and ensure its compliance.

Performs other duties as assigned from time to time. BPO Support Supervisor (Business Process Outsourcing) October 01, 2021 ~ March 31, 2022

SAP Operational transactions like creation of SO, PO, MIGO, Invoice, Accounting transactions, returns, etc.

Supplier’s Monthly Billing Checking vs SAP auto-created invoice data

Checking of Supplier’s Invoice U/P vs SAP PO’s before receiving of Import Goods.

Plotting of Warehouse schedule for Import Goods

Submission of Reports (Utilization per Team & per individual, Productivity Rate, Turn Over day, etc)

Training of new members and training materials creation.

Monitors Group KPIs and ensures to be achieved.

Allocation of received requests from Customer (Japan)

Translation of email messages, during meeting from Japanese to Tagalog/English and vice versa

Interview and assess applicants

Operations monitoring and support

BPO Support Officer (Business Process Outsourcing) April 27 ~ September 30, 2021

Creation of Sales Order Entry (Manual, Uploading entry & thru Intercompany PO List)

Upon creation of SO, checking of Master Unit Price vs. Customer PO’s U/P; quantity and delivery date

Creation of Purchase Order Entry (Manual and Mass) until checking upon entry.

Creating Delivery Order (Shipping Instruction) to Sales Invoice per material and Del. Date.

Performing Good Receipt PO (MIGO) in system for Import and locally received items (In Japan’s side)

Checking of Master Unit Price per IUG and WBS

Creation of Training Curriculum for SAP Operation

Training new SAP Support staff for SAP modules.

Submission of Weekly Report to Head Quarter

Create of work instruction manual (for those does not have yet)

Translation of Work Instruction Manual given by the HQ.

Transfers Japanese WI into SIIX Phils. Inc.’s format

Sales and Purchase Order’s unit price change and checking upon changing (Manual & Mass change)

Sales & Purchase Order data modification

Philippines Representative to SIIX Global Operational Monthly Meeting

Creation of Debit and Credit Note to both Customer and Supplier

Return SO & PO Creation

Translation of email messages, during meeting from Japanese to Tagalog/English and vice versa SODEYAMA TRAINING CENTER, INC. (Kawit, Cavite)

Part-time Kyoushi/Sensei (Nihongo Teacher)

December 2020

Prepare lessons, quizzes and conversation practices.

Check quizzes, grading recitation and practical examinations.

Also prepare activities like games to make our class interesting and enjoyable.

Generate/create reports based on individual’s performance.

Send report to agency.

MITSUBA PHILIPPINES CORPORATION

Bilingual Interpreter

January 06, 2020 – March 06,2020

Translates verbal Japanese to Tagalog/English and vice versa during meeting.

Translates e-mails and documents to English/Tagalog and vice versa. AKASAKA SEIMITSU RYO (Yamanashi, Japan)

Trainee (Machine Operator/Inspector)

September 09, 2016- August 30, 2019

Insert strainer/net and wait for the product be injected and molded.

Cut gates if necessary (depends on the item model)

Inspect the item before putting it on the tray/box before forwarding it to the next process.

100% inspection of items before shipping to respective customers.

Report to superiors if uncommon rejects appeared unexpectedly.

Translate Nihongo to Tagalog for my co-Filipino employees if needed.

Other tasks assigned by the supervisor.

PHILIPPINE INTERNATIONAL MANUFACTURING AND ENGINEERING SERVICES (PIMES) Production and Material Control Planner

January 14, 2013 ~ July 05, 2016

Plastic Moulding Injection (PMI) Department

Receive Production Order, request for production plotting schedule as per lead time

Check, monitor and control resin material stocks and finished products based on forecast and production orders per handling Customer.

Generate and prepare DR/SI daily based on scheduled deliveries on SAP System for PEZA processing; Open SO/PO reconciliation.

Communicate to respective customers for better business relations.

Assess, prepare, and request purchase of materials to purchasing based on PO received and remaining materials; Analyze actual and system’s monthly inventory.

Asses, monitor/control and request delivery of packaging materials for mass production

Asses and prepare forecast per supplier based on monthly forecast received from customers

Follow up and request delivery of resins to suppliers as per production need and schedule

Also generate Debit and Credit Memo on SAP System if necessary/needed Production and Material Control Planner

May 14, 2012 ~ January 11, 2013

Automation Equipment Department

Spare parts’ quotation generation

Generation of Report and sending to superiors

Perform actual monthly inventory; upload and generates SAP System

Monitor lacking parts for mass production, follow up and monitor delivery of Suppliers

Monitor bill of materials and material requisitions/issuance to production

Also monitor/check the actual rejection rate versus quotation stated

Generating of Delivery Receipt and Sales Invoice every shipment in SAP System Assembly Operator

February 27, 2012 ~ May 11, 2012

Automation Equipment Department

Assembles clamp mechanism

Rework of NG mechanism of Clamp in HDD Blade machine

Inventory of materials issued to our line.

Requisition of lacking/replacement for parts damaged.

Performing assembly with minimum target of assembled Clamp Mecha

Endorsement of assembled parts to next process.

Checking quality of assembled CM before endorsing to next process. Oakwave Philippines Corporation

Assembly Operator

September 19, 2011- February 16, 2012

Insert wire to terminal as per color orientation

Check wire conditions before inserting to terminal

Repair inverter wire once insert inverted

Maintain 5s’ in the workplace

Report to group leader any problem that may arise in workplace International Precision Assemblies Inc. (IPAI)

Production Operator

March 31, 2011- August 31, 2011

Perform manual operation such as manual operation, postwave operation and cutting

Handle and use production tools and materials properly

Conform to work instruction required in the work area

Maintain 5s’ in the workplace

Check materials needed before starting manual insertion House Technologies Industries, Ptd. Lte (HTI)

Production Operator

August 06, 2010- January 20, 2011

Perform manual operations such as Tile taping, applying asphalt on tiles and material requisitions

Maintain 5s’ in workplace

Skills:

● Proficient in SAP S4/HANA System (Sales, Logistics, Procurement, and some Accounting modules)

● Proficient in SAP Business One (Sales, Logistics, Procurement)

● Can speak Japanese (JLPT N3 Level)

● With good Leadership skills

● Good communication skills

● Proficient in Microsoft Excel (V&XLOOKUP, pivot table, data validation, graphing, etc.), Power Point, Microsoft Word, Google Sheet

● Knowledgeable in Supply Chain Management

● Basic RPA (Robot Process Automation)

● Knowledge of operating ORACLE system.

Certifications and Training:

● ISO/IEC 27001:2022 Awareness Training

● People Management Skills and Leadership Development Training

● Basic Robotic Process Automation (using UiPath)

● Problem Solving

● Japanese Language Proficiency Test N4 Level

● Japan Skill Test Level 3 (Association of Plastic Mold Injection)

● Japan Skill Test Level 2 (Association of Plastic Mold Injection)

● Japan Basic and Advance Japanese language Course

● Kaizen Training/Awareness (conducted by Glory Philippines Inc.) Educational Background:

● High School

Manaoag National High School Year 2007

I graduated as 1st Honorable Mention in my class. I was the sports news editor of our School Paper “Ang Tawag”, and I was very active on sports such as badminton and volleyball.

● Elementary

La Curva Elementary School Year 2003

I graduated as 7th honor on our class and participated in MATH Quiz Bee. As much as I love sports, I participated also long jump, high jump, badminton (single B) and I was the Team captain of the volleyball team, and we went through up to provincial level sports division (volleyball) and we were the Champion. Personal Information:

• Date of Birth July 20, 1990

• Place of Birth San Jose, Occidental Mindoro, Philippines

• Religion Roman Catholic

• Civil Status Single

• Height 5”4

• Weight 60kg

Character References:

*Available upon request.

I hereby declare that all the information furnished above is true to the best of my knowledge. Marcelina I. Macaculop

Applicant

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