Support Specialist Senior
Resume:
Amanda Layton
H&LCorp. Inc. LLC.
Manchester Ky, 40962
************@*****.***
EXPERIENCE
Diversified Systems /Gainwell Technology
Nov.2021-July.2023
SENIOR SUPPORT SPECIALIST
As a Senior Support Specialist I handled inbound and outbound
Calls from providers and healthcare organizations about billing and claims issues. Each day I would have team meetings through our online platform teams this position was remotely and I worked from home as a team leader I would handle the really tuff callers or any escalation process that may been needed to assist our customer with the up most quality assistance and with the skills I already had from 10+ years of customer service I learned a few new skills sets as well like training and I also was over our teams adherence so I made sure to help keep our whole team in a 90% range.
GDIT, Corbin KY — CSR
Aug. 14/2016 June 28/2019
Took calls from consumers looking for or interested in health insurance I read from a structured and informative list of options while I put in the customer info to find them the best option for their needs.
Serco, London KY — GC2
Dec. !0/2015-02/2016
AS a GC III. worked in and outside the mail room to review and correct the proper documents sent to us by consumers to verify or prove their information to be real and up to date. While training in other fields of the company to expand my knowledge of the workload.
Granny’s, Manchester — Owner/Manager
Feb. 3/2007 May,30/2010
As owner i handled all the company Logistics And the licenses
Also I handled the books on a daily basis and would help with hiring and training the staff. I really did not enjoy the food service business . So my skills took me to bigger and better things.
Clay County High School, Manchester KY— Diploma
AUG !999 - MAY 2003
I finished top 40 of my class and i also took extra credit class to help me in College, Also i had training in the healthcare field as well as sign Language i graduated with a 3.8 GPA
MCU, Western KY —Associate's Degree
Aug. 2011- Sept. 2014
General Studies
SKILLS
Administrative & Business Operations
Word, Excel, all Microsoft office products
ESCALATION
CMS
DSI
Claims
LMS
Problem solving
AdvertisingCampaign
ManagementConsumer
ResearchSEO/SEMSocial
Media outreach
Adativebilty
Peer To Peer Social Counseling
AWARDS
CPR Certified
Both adults and Infants
Forklift License Both Gas and Battery certified
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