Customer Service Office Assistant
Resume:
RAENIKKA SANFORD
Moreno Valley, CA
********.*******@*****.***
OBJECTIVE Seeking an opportunity in an organization that can benefit from my exceptional customer service and clerical skills.
OFFICE ASSISTANT III/ RECEPTION
County of Riverside DPSS- Moreno Valley, CA 03/13/2023 – Present
Provided superior customer service in person, over the phone or via email. Managed multiline phone system, assisting customers with questions and requests and/or routing calls to appropriate department. Researched database for customer information, program status and eligibility. Performed meticulous data entry, document scanning and digital filing. Maintained electronic files, assigned records, recorded identification codes to index documents. Recorded every customer contact with detailed journal entry in their digital file. Inserted additional data in file records, and authorized documents. Maintained confidentiality when handling customer personal information or documentation. Pulled reports and performed data analysis. Scheduled appointments, managed deadlines, and calendar controls thru Microsoft Outlook. Fluent in Microsoft Office; Excel, Outlook, and Word. Ability to navigate internet and perform research. Ability to problem solve office equipment and identify maintenance issues of office equipment.
County of Riverside DPSS- Moreno Valley, CA 04/2022 – 09/2022
ELIGIBITY SERVICES CLERK
Under supervision, provide clerical support to Eligibility Technicians issuing public aide. Serve as a receptionist, offer direction to customers and schedule appointments. Offer customer assistance by referring them to sources of information, giving out standard forms/applications, explaining how to complete them, and offering process information for accessing public assistance. Ability to problem solve and provide sensitivity in service to diverse customer needs. Collected documentation, reviewed for completeness, scanned and indexed in digital files and offered receipts. Adhere to all confidentiality protocol when handling customer personal information or documentation. Answer customer calls on multiline phone system, provide information, take messages, or route calls as appropriate. Perform customer interviews in person or over the phone to collect information to best offer available services and resources. Meticulously recorded in customer digital record all calls, interviews and contacts made. Insert and extracted documents from CalSaws system. Maintained informational or operational records. Refer to County, State and Federal regulation to properly verify and administer benefits. Perform clerical support and quickly learn the specific operation of the office. Make decisions in standard procedural matters without immediate supervision. Take initiative to prepare and maintain accurate records and reports. Make arithmetic calculations rapidly. Understand and follow written and oral instructions. Establish and maintain effective working relationships. Utilize Microsoft Outlook to send emails to team and leadership within the department and manage appointment calendar. Attend team meetings to cover new policy, current instruction and cohesive focus assignments. Utilize a variety of standard office equipment and software: computer, imager/scanner, printer/copier, headset and Microsoft Office, Teams, CalSaws, and C4Yourself/BenefitsCal.
Fastrip- Moreno Valley, CA 08/2018 - 04/2022
CUSTOMER SERVICE/CASHIER
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills focused on exceeding expectations and building customer loyalty. Greeted customers and responded to informational requests. Handled customer complaints and concerns promptly, with ability to de-escalate and provide satisfying solutions. Meticulously verified customers age when purchasing age mandated items. Processed customer payments quickly and returned exact change and receipts. Processed credit card, EBT and gift certificate payments in POS (Point of Sale) computer systems. Maintained balanced cash drawer, reconciled register at end of day, reflecting financial discrepancies, refunds and account deferrals. Pulled end of shift POS reports. Counted and balanced cash and prepared deposit. Complied cash handling procedures to
meet regional cashier variance policy. Trained and mentored new cashiers to maximize performance and develop skilled, efficient and knowledgeable team members. Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change procedures in full. Troubleshoot and resolve issues with cash registers, card scanners and printers. Maintained safe and sanitized store floor for priority customer safety. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Food 4 Less Supermarket- Moreno Valley, CA 03/2016 -11/2017
CUSTOMER SERVICE ASSOCIATE
Responsive Customer Service Associate possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing hands-on experience receiving and disbursing money. Focused on exceeding expectations and building customer loyalty. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Utilized professional communication to consult with customers to determine best methods to resolve service and billing issues. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Assisted customers in final sales in cash, EBT, credit (POS system), gift certificates, coupons and store credit. Ability to process refunds and exchanges. Meticulously maintained balanced cash drawer. Upheld strict quality control policies and procedures during customer interactions. Remained constantly aware of customer activity to ensure safe and secure shopping environment.
Ina Arbuckle Elementary School- Jurupa Valley, CA 08/1999 - 06/2001
OFFICE ASSISTANT
Greeted parents, children and visitors in main office of school reception. Handled questions and/or directed to appropriate staff member. Assisted parents with various concerns and situations through active listening and problem solving. Maintained office safety by screening/verifying visitors, updating logs and issuing temporary passes. Managed heavy phone traffic on multiline system, answering questions, routing calls to appropriate department or taking messages. Monitored calendars and scheduled appointments based on availability of faculty. Documented and routed business correspondence efficiently to support smooth office procedures. Maintained secure files to ensure confidentiality of each student. Dispersed and collected a variety of required/confidential student documentation: attendance notes, medical & vaccine records, court custody orders, field trip permission slips, and free lunch applications etc. Offered diverse clerical support to parents and office team members to best meet the needs of the child(ren). Composed and managed correspondence and tracked documentation. Made updates to student physical and electronic files as changes were reported. Requested supporting documentation when required. Assisted parents with new enrollment application and required forms. Created and updated Microsoft Excel spreadsheets to track attendance, school lunch program, state testing and vaccine records as appropriate. Email communication with faculty thru Microsoft Outlook. Emailed reports and scanned documents to bolster organizational workflow and maintain accurate digital filing systems. Type 35 wpm
EDUCATION
Summit College- Colton CA
DENTAL ASSISTANT CERTIFICATION 02/2002
Rubidoux High School- Jurupa Valley, CA
HIGH SCHOOL DIPLOMA
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