Customer Service Retail Banking

ANTHONY ABENDE ABARIGA

*******@*****.*** +1-647-***-**** 12 Lilestone Dr. Brampton, ON L6X 5J6

Professional Summary

Dedicated and results-oriented professional with over 7 years of experience in retail banking, sales and marketing, and operations management, who is currently pursuing a Graduate Certificate in IT Project Management. Good understanding of risks, controls and governance. Proven expertise in report writing and research. Provide customer service to a wide range of clients, outlining insights, and potential risks and delivering market intelligence in line with client’s needs and current trends. Exceptional organizational and interpersonal skills with a keen eye for detail. Seeking an opportunity to contribute expertise in project coordination and communication leadership within a dynamic and collaborative team environment.

Skills and Areas of Expertise

Experience

Head Sound Dept/ Member Technical Committee, Bethel Family Chapel A/G, 01/2020 to 08/2023

Responsibilities

-Provide leadership to the sound department, overseeing all aspects of its operations.

-Manage a team of sound engineers, technicians, and other professionals.

-Communicate technical concepts and recommendations to non-technical stakeholders.

-Offer insights on the feasibility and practicality of technical solutions.

-Contribute to the development of technical policies and procedures.

-Identify areas for improvement in technical processes and systems.

-Identify training needs for technical staff within the church.

-Collaborate with other departments to align technical solutions with the overall church goal.

-Conduct regular audits to verify compliance.

-Implement and enforce quality control measures for all sound-related aspects of productions.

-Stay informed about emerging technologies relevant to the church's objectives.

-Recommend the adoption of new technologies to enhance efficiency and effectiveness.

-Oversee the procurement, maintenance, and inventory of sound equipment.

-Ensure all equipment is in working order and meets safety standards.

Senior Relationship Manager 09/2021 – 08/2023

Societe Generale Ghana, 45 hours/week

-Performed risk evaluation and assessment of all credit facilities (loans, advances and overdrafts), valued over GHS 15 million in the last 2 years.

-Identified and mitigated potential risks through proactive communication and problem-solving.

-Increased branch sales using cross-selling, up-selling, and offering sale of products and services by 110% over the last 2 years.

-Led the development and implementation of comprehensive communication strategies for our clients

-Proactively recommended products and services to customers to increase customer satisfaction

-Conducted regular status meetings, ensuring all customers were informed about transaction progress and potential challenges.

-Provided excellent customer service to all clients of the bank to improve transaction profitability

-Established and maintained effective communication channels with cross-functional teams, clients, and external partners.

-Assisted the Branch Manager in gathering market information to assist in the branch sales activities

-Developed and managed a wide range of portfolios which increased branch profitability by 10%.

-Assisted my Manager in areas of operational risks and controls, audit requirements and operations.

Relationship Officer 09/2016 – 08/2021

Societe Generale Ghana, 45 hours/week

-Maintained and built close relationships with customers through regular contact and visits.

-Fostered effective communication among team members, resulting in improved customer experience.

-Liaised with clients by phone, email and text messaging to meet client needs and define expectations.

-Built and maintained relationships with new and existing clients while providing exceptional service

-Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

-Maintained knowledge of banking products and distributions to provide optimal service support.

-Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.

-Achieved goals and exceeded performance metrics for sales and customer service.

Finance/Audit Officer Intern 06/2014 – 08/2014

Ghana Ports and Harbours Authority, Tema, 40 hours/week

-Assessed and verified invoice receipts

-Prepared payment vouchers, petty cash vouchers and journal vouchers for audit

-Recorded payments made to Cashier and Audit (Bookkeeping)

-Reconciled Inter-Port transactions between Tema Port, Takoradi Port and the Headquarters.

Education

Graduate Certificate (Post Graduate Diploma in IT Project Management), Algoma University (ongoing)

MBA (Internal Auditing), University of Professional Studies Accra (2020-2022)

Relevant Modules: Principles of Internal Auditing, Corporate Communications Skills, Research Methods, Conduct of Audit and Reporting, Forensic Auditing, and Business Process and Enterprise Risk Management

BSc Business Administration (Accounting), Ghana Technology University College (2011-2015)

Professional Memberships, Student Member, Project Management Institute (PMI)

Publication

https://journals.adrri.org/index.php/adrrij/article/view/222

Accomplishments

Governance

Auditing

Compliance

Risk Management

Internal Controls

Time Management

Communication Skills

Analytical

Team Collaboration

Organizational Skill

Report Writing Skills

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