Customer Service Agent
Resume:
Minyan Huang
San Francisco, CA *4132
***********@*****.***
Experience
Duty Free SFO, Store Sales Associate, Gucci Store
FEB. 2023 – FEB. 2024
- Sell products and understand the link between manufacturing, distribution and consumption.
- Provide solutions to customers and maintain close relationships with them.
- Perform daily sales operations and assist with daily register sales closing.
Pacific Aviation Corporation, Customer Service Agent (PART TIME, 20H PER WEEK)
AUG. 2023 - OCT. 2023
- Checked passengers in, weighed and checked baggage, issued boarding passes and luggage labels, allocated seat numbers, asked security questions, and answered passenger queries prior to their flight.
- Performed daily lounge role.
USPS, City Carrier (FEDERAL POSITION)
DEC. 2018 - JAN. 2023
- Delivered and collected mail on foot or by vehicle under varying road and weather conditions in a prescribed area; maintained professional and effective public relations with customers and others, requiring a general familiarity with postal laws, regulations, products and geography of the area.
Pacific Aviation Corporation, Customer Service Agent (PART TIME, 20H PER WEEK)
SEP. 2018 - DEC. 2018
- Checked passengers in, weighed and checked baggage, issued boarding passes and luggage labels, allocated seat numbers, asked security questions, and answered passenger queries prior to their flight.
Duty Free SFO, Sales Associate
OCT. 2018 - DEC. 2018
- Assisted guests in the selection and purchase of special items while demonstrating excellence in customer service.
- Presented merchandise suitable for the customer’s style and preference.
- Built customer loyalty and relationships with specialty product knowledge and brand training.
Burger King, Team Member (PART TIME, 20H PER WEEK)
MAR. 2018 - DEC. 2018
- Met and greeted customers, took food and drink orders, prepared food and drink orders, answered questions about menu, policy, and services, and provided excellent customer care.
Ichi Ramen, Waitress
DEC. 2016 - NOV. 2017
- Escorted customers to their tables and ensured they were settled comfortably.
- Presented menu to customers, answered queries about it, and made suggestions if necessary.
- Took orders from customers for food and beverages, wrote down or memorized the orders; and entered information into the computer for transmittal to the kitchen.
- Served food and beverages promptly.
- Ensured that customers were enjoying their meals or that they did not have any problem with their food.
- Collected the customers' payments and prepared bills with itemized costs and appropriate taxes.
- Prepared and tidied up the tables or counters; made sure there were enough condiments and napkins at every table.
Guangzhou Metro, Station Manager
SEP. 2006 - DEC. 2016
- Planned daily, weekly and long-term work schedules and projects; coordinated the work of assigned shifts; determined necessary supplies and staffing requirements to complete assigned work; provided for on-the-job instruction of employees in work procedures, including safety practices.
- Approved varied leave requests and adjusted schedules to assure work coverage; resolved minor disputes and problems with assigned work force.
- Obtained and relayed information from Central Operations regarding emergencies and delays as appropriate.
- Calmed angry or belligerent passengers, determined the nature of the problem, and took appropriate corrective action.
- Observed potential safety hazards, placed barricades or took other action and notified the appropriate personnel.
- Took prescribed action such as administering first aid, evacuating passengers and using a fire extinguisher during emergencies.
- Maintained logs of work activities; completed standard forms to report unusual circumstances and actions; requested supplies;
monitored and learned to apply changes in operating and emergency procedures.
- Monitored fare collection and ticketing systems.
Education
Feb 2004- Jan 2006
Sun Yat-Sen University College (China)
Electronic Commerce
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