Customer Service Inventory Control

THEMBA MACHA

Postal Address: P.O. Box *****, Gaborone, Botswana

Mobile: +267-**-***-*** / +267-**-***-***

Email: **************@*****.***

PROFESSIONAL SUMMARY

Hospitality professional with over 15 years of experience in restaurant operations and team management. Skilled at maintaining high standards of cleanliness, quality, and customer service in fast-paced environments. Proven leadership in team development and efficient task organization to enhance service quality. Seeking a position as a Kitchen Assistant to contribute my operational knowledge, attention to detail, and passion for food quality. EDUCATION

Masunga Senior Secondary School

General Certificate of Education (G.C.E.), 1993 - 1996 WORK EXPERIENCE

Supervisor

Barcelos Flame Grilled Chicken

2010 - 2021

Led a team of waitstaff, ensuring consistent and high-quality customer service, contributing to increased customer satisfaction and repeat business.

Trained new employees on service protocols, menu knowledge, and safety standards, boosting team efficiency and service speed.

Managed daily operations, including inventory control, staff scheduling, and quality checks, ensuring a well-coordinated environment and reducing stock discrepancies. Galley Steward

Spur Steak Ranches

1998 - 2008

Maintained cleanliness and organization in kitchen and dining areas, directly supporting food safety compliance and a welcoming dining environment.

Assisted chefs and kitchen staff in food preparation and plating, ensuring timely and quality service during peak hours.

Ensured adherence to health and safety regulations, contributing to the restaurant's successful health inspections.

SKILLS

Leadership and Team Management: Proven ability to motivate and lead teams to deliver high standards of service.

Customer Service: Strong communication and interpersonal skills, resulting in positive guest interactions.

Inventory Management: Experienced in stock control and managing resources to minimize waste and ensure continuous availability.

Operational Efficiency: Proficient in streamlining tasks and procedures for smooth, effective daily operations.

Driver’s License: Class B driver’s license with 15 years of driving experience. REFERENCES

Available upon request.

Contact this candidate