Customer Service Representative management trainee
Resume:
R
Traci
Rashford
tracirashford****@gm
ail.com
Moses Lake, WA
98837-
SUMMARY
Personable and dedicated Customer Service Representative with extensive experience in Sales/Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
SKILLS
Credit Card Payment Processing
Report Generation
Report Creation
Efficient and Detail-Oriented
Customer Retention Strategies
Courteous with Strong Service Mindset
Understanding Customer Needs
Upbeat and Positive Personality
Creative Problem Solving
Responding to Difficult Customers
Upselling Products and Services
Order and Refund Processing
Multitasking and Prioritization
Verbal and Written Communication
Multitasking and Organization
Team Building and Leadership
Documentation and Reporting
Sales Strategies
Business Leadership
Goal Setting
Team Leadership
Sales Promotion
Sales Tracking
EXPERIENCE
Sales and Marketing Manager
Moses Lake, WA
Brookdale Assisted Living/ Jan 2022 to Current
Integrated communications campaigns to create awareness, develop pipeline and bring in new customers.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Directed and coordinated products, services and sales activities. Resolved customer complaints regarding sales and service. Determined price schedules and discount rates.
Customer Service Representative
Moses Lake, WA
Penhall Company/ Sep 2019 to Feb 2022
Flooring sales/Contractor sales/General sales
Educated customers on special pricing opportunities and company offerings. Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Answered incoming telephone calls to provide store, products and services information.
Organized client contracts, records, reports and agendas to strengthen traceability. Customer Service Representative
Moses Lake, WA
Outdoor power and repair/ Jun 2018 to Jul 2019
De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Fielded customer complaints and queries, fast-tracking them for problem resolution. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Customer Service Representative
Moses Lake, WA
Columbia Basin Herald/ May 2017 to Sep 2017
Inside/Outside Sales
De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Educated customers on special pricing opportunities and company offerings. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Store Manager
Moses Lake, WA
Sleep Country USA/ Oct 2012 to Feb 2015
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Answered product questions with up-to-date knowledge of sales and promotions. Monitored employee performance and identified performance gaps for corrective action.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Oversaw storewide merchandising benchmarks to maintain operational excellence. Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. EDUCATION AND TRAINING
High School Diploma
Ephrata High School Jun 1995
Ephrata, WA
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