Customer Service Support
Resume:
Keskeda Saint Ilma
Frisco, Texas 75033
****************@*****.***
https://www.linkedin.com/in/keskeda-saint-ilma
Professional Summary
Dedicated and compassionate Customer Service Representative with over 10 years of experience in providing exceptional support in fast-paced environments. Proficient in managing inquiries, resolving issues, and fostering positive relationships with clients. Adept at using CRM software and committed to maintaining high standards of customer satisfaction.
Experience
Remote Customer Support Advocate
EasyMed Company
July 2024 Present
●Provide high-quality customer service to clients seeking fertility treatments and information, responding to inquiries via phone, email, and chat.
●Assist patients with scheduling appointments, understanding treatment options, and navigating insurance processes.
●Resolve customer issues efficiently, ensuring a positive experience and maintaining a customer satisfaction rate of over.
●Collaborate with healthcare professionals to ensure accurate and timely information is conveyed to clients.
●Maintain detailed records of customer interactions in CRM systems, ensuring data accuracy and confidentiality.
Remote Customer Support Advocate
MMC Group
November 2020 – October 2022
●Managed incoming calls and emails, addressing customer inquiries and providing solutions in a timely manner.
●Conducted follow-ups to ensure customer satisfaction and retention.
●Assisted in training new team members on customer service protocols and company policies.
●Developed and implemented feedback mechanisms to improve service quality.
Skills
●Excellent communication and interpersonal skills
●Proficient in CRM software (e.g., Salesforce, Zendesk)
●Strong problem-solving abilities
●Empathetic and patient-focused approach
●Ability to work independently and manage time effectively
Integrated Solution Consultant
AT&T Corporate
October 2022– July 2024
●Managed incoming calls and emails, addressing customer inquiries and providing solutions in a timely manner.
●Conducted follow-ups to ensure customer satisfaction and retention.
●Assisted in training new team members on customer service protocols and company policies.
●Developed and implemented feedback mechanisms to improve service quality.
Skills
●Excellent communication and interpersonal skills
●Proficient in CRM software (Salesforce),
●Strong problem-solving abilities
●Empathetic and patient-focused approach
●Ability to work independently and manage time effectively
Education
Business management Degree
Rasmussen University, Ocala, FL
May 2017– December 2019
Certifications
●Life and Health Insurance 2024
References
Available upon request.
Contact this candidate