It Technician A Team
Resume:
Bobby Madison
Spring, TX *****
*************@*****.***
Strong work ethic with demonstrated ability to be resourceful. Manages workload independently and efficiently. Adapts quickly to fast-paced, dynamic work environment. 18+ years knowledge with computers, networking, programs, and programming; with an above average typing ability. I'm proficient in multiple operating systems such as Windows, Linux, and UNIX. Willing to relocate to: Houston, TX - Houston, TX
Authorized to work in the US for any employer
Work Experience
Mechanic
Superior Auto-Houston, TX
November 2016 to Present
• Assess vehicles and/or machinery to accurately diagnose and repair issues.
• Liaise with clients to determine their automotive requirements and communicate vehicular defects or problems.
• Provide routine inspections of vehicles and inform clients of any issues
• Prepare quotes and work estimates as requested.
• Keep an accurate log of all work performed.
• Maintain and clean garage equipment and tools to ensure they are kept in a safe and usable condition at all times.
• Adhere to company work safety policies and procedures. A/V Technician/ Infrastructure
HCL/ Exxon Mobil
August 2022 to May 2023
Baytown
• Lead a team that recovered and replaced over 4k asset machines within a six month window.
• Provided EUS to the entire Exxon Baytown facility.
• Worked with IT vendors to purchase hardware, software, and devices.
• Coordinated computer lifecycle replacement and management.
• Overseed computer and device inventory for Exxon Staff.
• Handled Enterprise Software license and software maintenance renewals.
• Worked huge variety of different programs (multiple versions of Microsoft Office, SAP, Blue Beam, Oracle, VMware products, etc.)
• Office 365 administrator (trouble shooting and installation)
• Maintain supplies and inventory by checking stock to determine inventory level; anticipating needed supplies.
• Cisco A/V servicing (installation, connection issues, and repair)
• ISDN servicing
• Microsoft Skype servicing
• Microsoft installation and servicing
• Zoom servicing
• Polycom implementation
• Live production (mixing, mastering with programs such as pro tools and fruityloops) used an array of codecs (mp4., mpeg2. H.264, etc). Used streaming media protocol's; HLS for large scale live media production for clients.
• Monitored live events for customers and fixed any issues in real time.
• Managed SLA through SNOW (service now).
IT Technician
CompuCycle-Houston, TX
November 2019 to July 2020
Liaison with supervisor to manage approvals of critical equipment processes.
● Assist in the selection, design, and implementation for a variety of computer programing.
● Handles identity and access management; provisioning, supporting, and disabling user accounts and profiles.
● Maintain supplies and inventory by checking stock to determine inventory level; anticipating needed supplies.
● Assessed all laptops and replace defective parts i.e. hard drives, RAM, Optical drives, etc.
● Provided technical assistance and support related to end users, computer systems, hardware, or software.
● Participated in the effective operation of the IT Help Desk by taking requests, tracking work tickets, maintaining equipment inventories.
● Helped Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
● Installed workstations, laptops, printers and other desktop related equipment as directed by service request tickets, including asset tracking and systems monitoring.
● Familiarity with Internet/Intranet coding tools and scripting (i.e. PowerShell) IT Technician
Tulane University-New Orleans, LA
September 2009 to October 2016
Provide training to staff on Information Management System (Microsoft Dynamics).
● Collected, analyzed, and maintained data from pertinent systems to validate or refine observations.
● Developed written and graphical reports to brief leadership on raw data.
● Conducted numerical analysis of data and present data in formals to support executive decision- making.
● Served as lead in various projects that include, but not limited to, providing information of open records request, subpoenas, and various audits.
● Served as a consultant in the design of SharePoint and OnBase infrastructure for the Records Management team.
Fox Conn Technology Group-Houston, TX
August 2006 to August 2009
Assembled components by building and examining PC's Motherboards.
● Assembled components by building and examining PC's Graphics cards.
● Kept equipment operational by completing preventive maintenance requirements; Education
High School Diploma
O. Perry Walker High School
2005
depth view of the field
New Orleans Center for Creative Arts
Skills
• :
• Exercises ability to learn quickly and retain knowledge. Strives for constant improvement and development.
• Excellent written and verbal communication skills; Strong ability to communicate technical information, both verbal and written, to a wide range of end-users
• Strong organizational and time management skills with a highly developed attention to detail
• Interpersonal skills and excellent written and oral communications, including the ability to collaborate effectively
• Ability to learn new technology and systems quickly
• Ability to adapt quickly and effectively in a diverse and ever-changing environment
• Demonstrated commitment and ability to provide excellent customer service
• Solid understanding of basic client connectivity
• ethernet, TCP/IP and VPN
• Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.
• VMWare
• Customer service
• Time management
• Communication skills
• Organizational skills
• Power tools
• Low voltage
• Cabling
• CCTV
• Fire alarm
• Computer networking
• Automotive service
• Alignment
• Sales
Certifications and Licenses
Non-CDL Class C
Assessments
Administrative assistant/receptionist — Proficient April 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Automotive maintenance — Proficient
April 2022
Knowledge of vehicles, vehicle maintenance, and repairs Full results: Proficient
Work style: Reliability — Proficient
April 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Professionalism — Proficient
April 2024
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Technical support — Proficient
May 2024
Performing software, hardware, and network operations Full results: Proficient
Basic maintenance and repair — Proficient
May 2024
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Security guard skills — Proficient
May 2024
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Filing & organization — Proficient
April 2024
Arranging and managing information or materials using a set of rules Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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