Customer Service A Team
Resume:
E N
Esther Noel
Professional Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics and behavior management.
Work History
Positive Development - Developmental Paraprofessional Newark, NJ
06/2024 - Current
Premier Security - Concierge
East Orange, NJ
08/2023 - Current
Developed and presented training programs and instructional material through variety of learning methods.
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Providing families of neurodivergent children with the opportunity to thrive by advancing a method of care that honors the humanity in all of us.
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Building connections and shaping futures for people with developmental differences.
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Treat the time, resources, and emotions of your organization, your coworkers, your clients, and yourself with integrity.
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Set goals and push to exceed them personally, professionally, and as a team.
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● Focus on a comprehensive, developmental therapy model. Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
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Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
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Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
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Maintained front desk's concierge book to provide visitors with access to relevant local information.
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Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
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********************@*****.***
East Orange, NJ 07017
Skills
Behavior Management
Effective Communication
Small Group and Individual Assistance
Computer Skills
Emotional Support
Activity Planning
Active Listening
Problem-solving abilities
Education
12/2022
Montclair State University
Montclair, NJ
Graduate Certificate: Child Advocacy
05/2020
Montclair State University
Montclair, NJ
Bachelor of Arts: Psychology
Photography
I minored in Art & Design during my undergraduate years. I am experienced in film and digital photography.
Languages
Haitian-Creole
Native or Bilingual
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