Customer Service Support
Resume:
SUMMARY
SKILLS
EXPERIENCE
ANGEL
MENEESE
****************@******.***
Nashville, TN 37207
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
• Customer Support
• Retail Marketing
• Appointment Scheduling
• Self-Direction
• Team Collaboration
• Account Updating
• Product Knowledge
• Quality Assurance
• Problem Resolution
• Guest Services
• Project Management
• Stock Replenishment
• Customer Complaint Resolution
• Software Troubleshooting
• Complex Problem-Solving
BISTRO SERVER 08/2023 to Current
Courtyard by Marriott - Goodlettsville, TN
• Served food and beverages to patrons and confirmed complete orders.[ Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
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Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
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Explained menu options to guests, offered suggestions and took orders for food and beverages.
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• Explained menu items, describing ingredients and cooking methods upon request.
• Stocked service areas with supplies during slow periods.
• Presented menus and answered questions regarding items.
• Prepared checks, itemizing total meal costs and taxes. Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
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Took reservations and to-go orders to streamline process for both customer and restaurant.
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GUEST EXPERIENCE SPECIALIST 08/2023 to Current
Courtyard by Marriott - Goodlettsville, TN
Greeted guests upon arrival, answered questions and provided information about the facility.
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Assisted with check-in process, verified customer information and processed payments.
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Provided customer service support to guests regarding reservations, inquiries, complaints and issues.
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Demonstrated knowledge of all hotel facilities and services in order to provide accurate information to guests.
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Handled incoming calls from potential customers inquiring about availability of rooms or services offered by the hotel.
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• Maintained cleanliness of lobby area, including furniture arrangement and Schedule Interview Resume Received
decorations.
Ensured compliance with safety regulations in order to maintain a safe environment for guests and staff.
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• Developed relationships with regular customers in order to ensure their loyalty.
• Managed inventory of supplies such as towels, linens and toiletries for guestrooms. BANQUET ASSISTANT 08/2023 to Current
Courtyard by marriott - Goodlettsville, TN
• Ensured cleanliness of banquet hall before and after each event.
• Assisted with setting up banquet hall for events.
• Organized and stocked serving areas before events.
• Ensured all tables were properly set up with linens, china, silverware, and glassware. Greeted guests upon arrival at banquets and directed them to their seats as necessary.
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Provided assistance to banquet managers in the planning of menus and services for upcoming events.
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Coordinated activities between service staff, kitchen personnel, and other departments involved in event setup.
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• Transported supplies from storage area to banquet hall according to event needs. Maintained a safe working environment by adhering to safety guidelines during setup and breakdown of banquets.
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Provided exceptional customer service while interacting with guests throughout the duration of the event.
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Managed buffet lines during events, ensuring food availability and replenishing items as needed.
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Cleared tables during events in a timely manner to ensure maximum guest satisfaction.
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Assisted with breakdown of banquet hall after completion of each event including cleaning dishes, organizing furniture..
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Inspected equipment prior to use for any signs of damage or disrepair; reported issues as necessary to management team.
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Responded promptly to requests from guests or members of management team regarding setup and cleanup tasks related to banquets.
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Stocked beverage stations prior to each event with appropriate supplies such as ice, cups, straws, napkins..
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Ensured proper sanitation standards were met when preparing food items for display on buffets or individual plates.
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Provided support for chefs and other culinary staff during meal preparation stages before an event began.
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Delivered food items from kitchen area into banquet halls according to instructions provided by supervisors.
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• Verified order accuracy and delivered to guests on-time to promote great service. Maintained and clean and tidy dining area, including tables, outdoor patio and condiment stations.
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• Answered customer inquiries in regard to nutritional information and menu offerings.
• Effectively multitasked within fast-paced environment. Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
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• Greeted guests with friendliness and professionalism. Worked in close collaboration with team members to ensure customers received high-quality service.
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• Maintained clean and orderly appearance throughout kitchen and dining area. Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
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• Made friendly conversation with customers to provide enjoyable bar experience.
• Supported serving staff in delivering accurate and well-presented food orders.
• Removed trays and stacked dishes for return to kitchen after finished meals.
• Cleaned up spills and broken glassware and safely disposed of sharp pieces. CUSTOMER SERVICE CASHIER 02/2021 to Current
Funnel Cake King - Nashville, TN
Collected credit card and cash payments to complete transactions for customer orders.
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• Greeted customers and responded to informational requests. Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
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• Built loyal clientele through friendly interactions and consistent appreciation. Processed credit card, EBT and gift certificate payments in electronic computer systems.
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• Informed customers of in-store promotions or pricing specials. Answered product questions with up-to-date knowledge of sales and store promotions.
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Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
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• Answered phone calls to assist customers with questions and orders. Kept check-out areas clean, organized and well-stocked to maintain attractive store.
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• Built and maintained productive relationships with employees. CARE PARTNER 07/2023 to 06/2024
Home Instead - TN
Planned nutritious meals based on dietary restrictions and preferences of individual patients.
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• Provided companionship and emotional support to elderly patients. Collaborated with other team members to ensure quality care was delivered consistently across shifts.
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• Assisted in daily living activities such as bathing, dressing, grooming, and toileting. CSA 12/2022 to 02/2024
Camel Express car wash - Nashville, TN
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
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Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
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• Addressed inquiries, resolved customer issues and managed customer relations.
• Consulted with customers regarding needs and addressed concerns. Followed policies and procedures to meet or exceed established performance requirements.
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• Educated customers on special pricing opportunities and company offerings. Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
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• Upheld quality control policies and procedures to increase customer satisfaction. Assisted customers with making payments or establishing payment plans to bring accounts current.
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VALET CASHIER 01/2023 to 05/2023
Opryland Hotel - Nashville, TN
• Collected payments from customers by accepting specified forms of payment. Responded to customer complaints with professionalism and offered suitable solutions or requested assistance of supervisor.
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Made change for cash payments by calculating amount owed, counting cash and handing to customer.
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• Answered questions related to topics such as directions and hours of operation.
• Counted cash in register drawer at beginning and end of each shift to report total.
• Maintained security of cash collected during shift.
• Instructed parking attendants to park or collect vehicles for customers. Welcomed customers warmly and offered services by explaining valet services process and sharing fees.
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• Recorded and posted payments collected for valet parking services.
• Greeted customers promptly and responded to questions.
• Answered phone calls to assist customers with questions and orders. EDUCATION AND
TRAINING
• Processed customer payments quickly and returned exact change and receipts.
• Counted and balanced cashier drawers.
• Maintained work area and kept cash drawer organized. INTERN 05/2022 to 07/2022
Metro Action Commission Head Start - Nashville, TN Worked with team members to promote great customer service and pleasant work environment.
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Attended and participated in meetings and brainstorming sessions with team members.
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• Supported various program activities, assisting with administrative tasks. Assisted with event planning, support and execution of virtual and in-person engagements.
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Handled incoming and outgoing supplies and packages and routed to appropriate personnel.
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STOCK ASSOCIATE 03/2021 to 12/2021
Walmart - Nashville, TN
• Communicated with customers to answer questions.
• Followed instructions to properly arrange merchandise items. Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
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• Loaded and unloaded delivery vehicles to maintain inventory. Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
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• Identified and quickly handled spill clean-up.
• Faced products on shelves and displays to meet company policies.
• Lifted materials of varied weights on regular basis.
• Replenished items to maintain stock availability. Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
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• Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
• Updated product labels to reflect accurate pricing. Nashville Big Picture High School - Nashville, TN
High School Diploma
05/2023
• Honor Roll 2022-2023
• 3.5 GPA
• Completed coursework in OSHA Training
• Additional Coursework in Event Planning
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