Customer Service Delivery

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

EDUCATION

LANGUAGES

Gladys Valencia

f Tucson, AZ 85713 \.! 520-***-**** 4 *********.****@*****.*** Proven caregiver and customer service professional with a track record of enhancing patient wellbeing at BAYADA and boosting customer satisfaction at Yosis Flower Shop. Demonstrates exceptional problem-solving and cash handling abilities, alongside a compassionate approach to client care. Achieved tailored support for clients and increased brand recognition through high-quality service delivery.

. Respectful and Compassionate • Cash Handling

• Time Management • Payment Collection

• Elderly Care • Customer Satisfaction

• Problem-Solving • Reliability and punctuality

CAREGIVER 10/2020 to 1112022

BAYADA I Tucson, AZ.

• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

• Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.

• Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties. U.S MOBILE HOME TRANSPORT 1112018 to 1112019

Customer Service Department I Tucson, AZ.

• Organized open houses and promotional events to showcase available mobile homes to potential buyers.

• Tracked inventory availability regularliy making sure adequate stock was always on hand to meet anticipated customer demand levels.

• Enhanced company reputation through consistent delivery of high-quality services, leading to increased brand recognition in the local market.

• Delivered exceptional customer service, addressing client concerns promptly and professionally.

CUSTOMER SERVICE CASHIER

Yosls Flower Shop I Tucson, AZ.

0212012 to 0312016

Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.

• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

• Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.

• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

High School Diploma 0512012

Luz Guerrer Early College, Tucson, AZ.

-Full English Professional ---

-Full Spanish Professional

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