Customer Service Live Chat

Mercedes Madison

Maple Grove, MN *****

*******************@*****.***

+1-708-***-****

Excellent five years and plus experience in customer service and retail. seeking a position to utilize my skills.

Authorized to work in the US for any employer

Work Experience

Customer Service Manager (CSM)

Target-Maple Grove, MN

February 2018 to September 2024

custom service lead.

• Handled emails, inbound calls, and outbound calls

• Interacted with customers through live chat

• Assisted customers with a warm and professional attitude

• Kept records of customer complaints

• Managed customer accounts

• Wrote call center scripts

Medical Assembly

Abbott-Plymouth, MN

March 2017 to December 2023

Answering multiple call lines. Scanning information I’m the computer. Cleaning medical supplies. Sortation Associate

Amazon.com-Shakopee, MN

May 2017 to March 2021

loading

unloading

scanning

packaging

Sales Associate Customer Representative

Walmart-Bloomington, MN

February 2012 to April 2020

•Assisted customers on the sales floor.

•handling the cash register.

•Answered multiple line calls.

• Helping customers shop for daily items by physically directing them to the location.

•selling electronic devices, and stocking them accordingly. Education

diploma in generals

Thornton Fractnl North High School - Calumet City, IL September 2007 to June 2011

Skills

• Organizational Skills (10+ years)

• Help Desk (7 years)

• Technical Support (7 years)

• Account Management (7 years)

• Cold Calling (3 years)

• Live Chat (6 years)

• Upselling (2 years)

• Negotiation (5 years)

• Salesforce (7 years)

• Network Support (5 years)

• Troubleshooting (3 years)

• Assembly (5 years)

• Desktop Support (3 years)

• Network support

• Data collection

• Help desk

• Technical support

• Live chat

• Cash register

• Sales

• Customer service

• Cash handling

• Computer networking

• Documentation review

• Operating systems

• Account management

• Desktop support

• Security

• Load & unload

• Caregiving

• Experience with children

• Preschool experience

• Teaching

• Infant care

• Childcare

• Computer skills

• Communication skills

• Microsoft Outlook

• Microsoft Office

Certifications and Licenses

Driver's License

March 2019 to March 2025

CPR Certification

February 2023 to February 2025

First Aid Certification

February 2023 to February 2025

Additional Information

I am confident and self-motivated.

I have excellent written and oral communication .

My listening and communication skills is excellent.

Contact this candidate