Customer Service Worker

BRENDA ALDAZ

**** ********** ** ******* *******, CA 91748 C: 626-***-**** ************@*****.*** SUMMARY

Experienced service worker with a background in fast food and customer service. With a background as cashier and server, I am customer-service focused and experienced in accurately taking and relaying customers’ orders. Always highly motivated in ensuring customer satisfaction and helping to sustain customer retention and loyalty. Success in working within collaborative environments to drive business and sales goals with the ability to work with leadership to optimize workflows and operations.

SKILLS

Client-focused Excel in team collaboration

Quick learner Proficiency in customer service

Cash handling Training and development

EXPERIENCE

03/2017 to 04/2019 Cashier

McDonalds La Puente, CA

Accurately input customers’ orders received in-person and by headset into POS ordering system, and processed customer cash, credit, and debit card payment. Helped to resolve customer issues, including incorrect orders, to sustain customer satisfaction.

03/2017 to 04/2019 Server

McDonalds La Puente, CA

Delivered completed orders to customers at windows, counters, and tables. Correctly received orders, processed payments, and responded to guest concerns; quickly met customer needs and effectively resolved food or service issues. Worked with managers to plan workflows, schedule activities, and coordinate equipment use.

05/2019 to 06/2019 Front Desk Clerk

Rogers Discount Furniture – La Puente, CA

Verified customers’ credit and establish how the customer will pay. Recorded guest comments or complaints, referred customers to managers if necessary. Maintained a professional relationship with customers by phone and direct contact. Analyzed information and evaluated results to choose the best solution and solve customer problems. Used computers and computer systems to program, write software, set up functions, enter data, or process information. 05/2021 to 09/2021 Dental Production – Irvine, CA

Review paperwork and make sure everything is correct. Get ink ready to begin stamping the codes onto the crowns. Once done, complete all paperwork and make sure everything is up to standard.

09/2021 to 10/2021 Warehouse Associate – Eastvale, CA Pick orders and make sure they look good before sending them off to the packing department. Pick orders from a list that’s provided for me on a screen. Pick from 200-300 orders per hour.

12/2021 to current Shift Lead

PizzaRev — Rowland Heights, CA

Accurately input customers’ orders received in-person and by headset into POS ordering system, and processed customer cash, credit, and debit card payment. Helped to resolve customer issues, including incorrect orders, to sustain customer satisfaction. Help keep the store clean and I’m check as well as help order stock we need. Close and open the store when needed. ADDITIONAL INFORMATION

Bilingual Spanish and English. Experienced in decision making. Ability to work under pressure. Self-motivated. Great in teamwork. Creativity. Leadership.

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