Customer Service Team Member

Harman Sudwal

Disciplined, self-directed individual with approximately 17 years experience in banking, mortgage lending and sales. Exhibited high-level business ethics, loyalty and performance standards; established a reputation as a hard-working and trustworthy individual with clean and complete packaging of loan files, and ability to close loans in timely fashion. United

August 2017 –

Present

Union Bank

June 2013 –

August 2017

RPM

July 2012 –

Jan 2013

Realtors Assistant - Coordinator

Responsible for Customer service, Sales, new applications and clients.

Responsible for timely COE dates, extensions, Disclosures.

Marketing, listings, Hosting open houses.

Uploading listings to MLS, opening escrows, ordering inspections

Communicating with lender, escrow, inspection companies etc., and ensuring timely completion of file

Sr. Loan Analyst Officer - Residential Lending

Responsible for sales and customer service.

Responsible for the review and follow up of exported Loan Files of for approximately 5 loan officers.

Analyze applicant’s financial status, credit, and income and property evaluation to determine loan feasibility

Display excellent organizational skills, ability to prioritize appropriately, execute against aggressive deadlines and multi-task

Strong ability to read, understand and interpret Mortgage guidelines

Determined appropriate rate locks, issuance of disclosures, overage, underage and fee waivers.

Maintain strong relationships with selling, listing agents and Down payment assistance program coordinators to advance team’s closing and sales ability

A+ customer service and problem solving skills

Self-motivated and able to motivate others in working as part of a team in a high volume environment

Results orientated without compromising controls Mortgage Loan Coordinator - Temp Position

Sales and Administration of residential loan applications

Pre-underwrite files, credit and income documents prior to export

Excellent understanding in Conventional and FHA loans products

Communication and coordination with title company, escrow, appraiser, loan processor, underwriter and customer to provide the most accurate information

Communicated settlement statements to the customer and made necessary corrections with title company, escrow, loan processors and underwriters.

Maintained existing relationships and rapport with active clients, realtors and referral partners. Creative problem solving, Excellent analytical skills, Quick learner, Cooperative Team member, extremely organized, Client Relations, Outstanding interpersonal skill, Customer Service, Good Communication skills, Strong Listener, Presentation 1641D - 237th St, Harbor City, CA 90710 C: 310-***-**** *********@*****.*** Capital Loans

August 2020 to

VP, Sales and Loan Manager

SKILLS:

Creative problem solving, Excellent analytical skills, Quick learner, Cooperative Team member, extremely organized, Client Relations, Outstanding interpersonal skill, Customer Service, Good Communication skills, Strong Listener, Presentation skills, Microsoft office, Data Entry, MS Word. Adobe Loan Manager- Conventional, FHA, Reverse mortgage and Commercial

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