Customer Service Food

SAMANTHA BARLAMENT

Duluth, MN, *****

*************@*****.*** / 920-***-****

SUMMARY

Highly experienced and motivated Bartender crafts signature cocktails and provides excellent customer service. Possesses an in-depth knowledge of spirits and mixology, allowing for creative and unique drink combinations. Experienced in managing a busy bar and delivering great service to ensure a memorable guest experience. Focused student with knowledge of food sanitation and safety, customer satisfaction, and telephone etiquette. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals.

SKILLS

Suggestive Selling

Menu Memorization

Payment Processing

Food Service

Beverage Preparation

Creative Mixology

Handling Difficult Customers

Customer Service

Responsible Alcohol Service

Cash Register Operation

EXPERIENCE

Marina Bar and Grill / Sandestin Resort - Miramar Beach, Florida 04/2024 - Current Provided drink suggestions to customers based on their preferences. Managed cash drawer at the end of each shift ensuring accuracy of funds received. Adhered to state regulations regarding serving alcohol responsibly. Organized storeroom inventory of supplies such as cups, napkins, straws. Maintained inventory of liquor, beer, wine, and other beverage items. Greeted customers and provided excellent customer service. Bartender / World of Beer - Destin, Florida 04/2023 - 06/2024 Resolved customer complaints in a professional manner. Provided drink suggestions to customers based on their preferences. Managed cash drawer at the end of each shift ensuring accuracy of funds received. Adhered to state regulations regarding serving alcohol responsibly. Restaurant closed down while an active employee due to rent expense and bakruptsy Server / Duffys Sports Grill - Fort Myers, Florida 07/2020 - 03/2023 Resolved customer complaints in a professional manner while maintaining high levels of customer satisfaction Demonstrated strong leadership skills while motivating team members during busy shifts Trained new hires on proper bartending techniques and safety procedures Provided excellent customer service by anticipating needs and responding promptly to requests Prioritized multiple tasks in dynamic environment and stayed calm and composed Checked in with guests throughout meal service, replenishing drinks and catering to additional requests SB

Displayed enthusiasm and knowledge about restaurant's menu and products. EDUCATION AND TRAINING

Bachelor of Science (B.S.) in Business 12/2023

Florida Gulf Coast University - Fort Myers, Florida CERTIFICATIONS

Safe Staff dbpr Food Safety

Safe Staff dbpr Alcohol Safety

REFERENCES

References available upon request

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