Store Manager Customer Experience

SHERI A. SCARPATI

**** **** ****** **** ****, Glendale, AZ 85310

Cell: 602-***-**** **********@*******.***

SUMMARY

Dynamic and results-driven retail manager with over 25 years of comprehensive experience in achieving revenue targets, enhancing customer and job satisfaction, and optimizing operation efficiency, all while in compliance with OSHA and health regulations. Proven track record of leading high-performing teams in fast- paced retail environments, consistently achieving and exceeding sales targets. Adept at implementing innovative merchandising strategies and training programs that elevate store performance and foster a positive customer experience. Strong analytical skills with a focus on inventory management and cost control. Committed to cultivating a customer-centric culture and developing talent within the organization to ensure sustained success.

WORK EXPERIENCE

Matthews Bookstore Glendale, AZ June 2014-Present Store Manager

• Collaborated with University employees and Marketing/Communications

• Worked with vendors to ensure competitive pricing and quality

• Managed inventory in alignment with site sales and the needs of the students/faculty

• Oversaw hiring processes and trained employees

• Attended student events and coordinated with academic departments to ensure timely delivery of program equipment/requirements

CVS Phoenix, AZ Sept 2007-April 2014

Assistant Manager to Store Manager

• Oversaw all retail and pharmacy operations and was responsible for scheduling

• Implemented corporate plans to maximize sales and meet all objectives

• Guided professional development of all employees and oversaw all hiring processes

• Created action plans, controlled shrinkage and expenses, and oversaw payroll Sprouts Phoenix, AZ Aug 2005-Oct 2006

Grocery Manager

• Consistently earned Gold Stars on health inspections

• Reversed a negative departmental gross margin to profitability

• Selected to open a new store and provided comprehensive new staff training Wild Oats/Henry’s Farmers Market Phoenix, AZ Jan 2003-June 2005 4th Manager to Service Manager

• Restructured and oversaw front-end staff

• Dramatically improved service standards, employee morale and productivity & maintained retention at a high 95%

• Assumed scheduling duties, which reduced labor costs more than $400 per week, without sacrificing service

Safeway Phoenix, AZ June 2001-Dec 2002

Safety Coordinator

• Monitored store safety issues/compliance to realize no employee lost-time accidents and no customer claims

Fry’s Phoenix, AZ Sept 1997-June 2001

Head Clerk/Bookkeeper

• Balanced cashiers’ cash drawers

• Maintained detailed and accurate records and documentation Back In A Flash La Jolla, CA March 1996-May 1997 Store Manager

• Opened store as part of a new chain

• Created photo lab standards that were recognized by District Manager and adopted for all nine California stores

• Achieved sales, inventory, and profit goals consistently through cost-effective inventory purchasing, staff development, and service excellence

PROFESSIONAL DEVELOPMENT

• Management Training

• Store Bookkeeping Training

• OSHA Certification

• Food Safety Manager Certification

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