Project Manager Quality Assurance

Gregory Cholak

****.******@*******.***

www.linkedin.com/in/greg-cholak-1a073a201

Exton, PA, 484-***-****

Project Manager

Project Manager with over 15 years of experience in managing and delivering complex projects across technology and business domains. Expertise in leading cross-functional teams, overseeing end-to-end project lifecycles, and implementing Agile methodologies to drive efficiency and quality. Proven ability in digital transformation, quality assurance, and production support, ensuring seamless project execution and stakeholder satisfaction. Passionate about fostering collaboration and innovation, I thrive in dynamic environments and am dedicated to bridging the gap between technical and business teams to achieve impactful results. Committed to continuous improvement and excellence in every project I undertake.

Areas of Expertise

Project Management (Agile, Waterfall, & Six Sigma)

Software Development Lifecycle (SDLC)

Warehouse Management Systems (WMS) Implementation

Quality Assurance (UAT, SAT, CAT)

Technical Program Management

Agile (Jira, Scrum)

Digital Transformation

Data Warehouse Technologies

SQL & RPG Programming

Release Management

Process Improvement

Web Technologies (.NET, AJAX, CGI, HTML, JavaScript)

AWS Cloud Services

ITIL Service Management

Business Continuity Management (BCM)

Data Analysis / Reporting

Accomplishments

Delivered Multiple High-Impact Projects: Successfully managed and completed numerous Home Shipment, Apple TV, and web projects end-to-end using Agile sprints, ensuring on-time delivery and high-quality outcomes.

Enhanced Quality Assurance Processes: Implemented robust UAT and ITIL-based Production Support for key programs, significantly improving system reliability and user satisfaction.

Streamlined Class Action Management: Developed and executed project schedules for class action lawsuits, ensuring all milestones were met and effectively communicating updates to class members.

Led Digital Transformation Initiatives: Directed Out of Region datacenter and AWS cloud application testing at Vanguard, enhancing system resilience and scalability.

Optimized Application Master Lists: Managed and maintained accurate Application Master Lists, supporting business continuity and operational efficiency.

Improved Release Management: Reduced release cycle times for Vanguard.com by efficiently managing tactical and defect releases, leading to enhanced website performance and user experience.

Implemented Warehouse Management Solutions: Improved a warehouse management system that improved efficiency by 15%, which boosted overall warehouse productivity.

Achieved Cost Reductions: Lowered warehousing costs by 20% through increased efficiency that the upgraded software provided.

Facilitated Agile Adoption: Led the transition to Agile methodologies for multiple projects, increasing project flexibility, accelerating delivery times, and improving team collaboration.

Strengthened Security Compliance: Analyzed and onboarded new suppliers to meet Vanguard’s Business Continuity Management (BCM) security standards, enhancing the organization’s security posture.

Enhanced Project Forecasting: Developed accurate project estimates and resource plans, improving forecasting precision and optimizing resource allocation across projects.

Boosted Project Initiation Efficiency: Created a new workflow process for incoming web support projects at Vanguard, increasing project initiation efficiency by 25%.

Led Cross-Functional Teams: Directed diverse teams across development, testing, and support functions, ensuring cohesive collaboration and successful project outcomes.

Developed Training Programs: Designed and delivered training for Institutional Web services, enhancing team capabilities and operational effectiveness.

Implemented Continuous Improvements: Spearheaded process improvements and workflow optimizations across multiple roles, resulting in increased operational efficiency and reduced costs.

Career Experience

Technical Program Manager, CTDI, West Chester, PA 07/2022 – 02/2024

Managed and delivered multiple Home Shipment / Apple TV projects and enhancements end to end, via Agile sprints.

Was responsible for Quality Assurance (UAT) and Production Support (ITIL Service Management) of the Home Shipment program.

Managed and delivered multiple Apple TV projects and enhancements end to end as warranted.

Was responsible for Quality Assurance (UAT) and Production Support (ITIL Service Management) of the Apple TV program.

Reviewed client functional designs, completed the technical review of implementation, and wrote High Level Estimates, and managed releases.

Project Manager, Angeion Group, Philadelphia, PA 03/2021 – 09/2021

Created the project schedule based on court documentation. Ensured all milestones were completed.

Communicated the class action lawsuit to class members, via US Mail, e-mail, and text.

Established the phone system and website for class members. Completed reporting to counsel.

Vanguard, Malvern, PA

Project Manager, Business Continuity Management 02/2017 – 11/2020

Managed the Out of Region (OOR) datacenter and AWS cloud application Digital Transformation testing.

Managed the Application Master List and worked with the Business to ensure its accuracy.

Led Kickoff meetings, Status meetings, Test Script Review meetings, and Daily Agile Scrums.

Analyzed all new Vanguard suppliers to ensure that they met Vanguard’s BCM security standards.

Procured supplier services and presented analysis to key stakeholders and made contract recommendations.

Release Manager, Retail Technology Solutions 05/2013 – 02/2017

Managed all Tactical releases, Defect releases, and Rescues for Vanguard.com

Coordinated release schedules, certification support, and all Retail Release communication.

Monitored release resources and tracked defect reporting and analytics.

Project Leader, Web Technical Support Services 04/2007 – 05/2013

Performed Production verification for Vanguard.com and documented defects.

Product Owner for Financial Engines and performed product support.

Managed and supported the rollout and workflow for the Participant Experience (PE) website.

Project Leader, Institutional Web Services 02/2004 – 04/2007

Managed and delivered multiple Participant Experience (PE) Agile projects for Digital Transformation.

Well versed in creating project charters, gaining project budgeting, project kickoff, requirements gathering, design, custom application development, SAT / CAT / UAT testing, implementation, and project close out.

Product Owner for PE VOC feedback/resolution (Registration / Log On / Security).

Managed and performed Production verification for the PE releases and recorded defects.

Information Systems Engineer, Web Technical Support Services 08/2001 – 02/2004

Department Manager for late shift coverage.

Performed Production support for the PE / Bridge websites and administered Cinergy security.

Created and delivered Institutional Web (PE and Bridge) training for the WTSS Associates.

Quality Assurance Coordinator, Institutional Business Technology 07/1998 – 08/2001

Functioned as primary business contact between the Part Services Web Team and the UAT / CAT Team.

Conducted test script reviews to ensure that all project requirements were being met.

Performed troubleshooting and Production verification for the Participant On-line website.

Quality Assurance Lead, Individual Business Technology 05/1997 – 07/1998

Created and executed automated and manual test plans for applications used by internal business partners.

Scheduled and oversaw testing for applications used by the business. Supervised a staff of interns and maintained a defect database.

Customer Service Associate, Retail Client Services 11/1995 – 05/1997

Maintained excellent customer service relationships with shareholders, while managing their accounts.

Performed Investor Information, Client Outreach, and coached staff. Obtained the Series 6 and Series 63 Licenses.

Additional Titles Held:

Front Desk Manager, Toftress Resort, State College, PA

Education

BS Management

The Pennsylvania State University

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