Customer Service Travel Assistant
Resume:
Keisha Smith
*****.**********@*****.*** 225-***-**** Baton Rouge, LA
SUMMARY
Seasoned professional with 8 years of customer service and administrative experience, seeking a Virtual Travel Assistant
(REMOTE) role. Skilled in insurance verification, payment processing, and maintaining high customer satisfaction through effective communication and service delivery. Proficient in Microsoft Office Suite and EMR systems, ensuring meticulous attention to detail and organizational excellence. WORK EXPERIENCE
Rouses Baton Rouge, La
Deli Clerk Sep 2024
• Greeted and assisted customers at the deli counter, delivering exceptional service in a friendly manner.
• Prepared and served an array of deli items, including meats, cheeses, sandwiches, and salads, ensuring quality and consistency.
• Maintained cleanliness and sanitation standards in the work area, following health and safety protocols.
• Operated deli equipment such as slicers and ovens, prioritizing safety and operational efficiency.
• Managed inventory levels, restocking products, and performing checks to guarantee freshness.
• Worked collaboratively with team members to handle high-volume orders efficiently and accurately.
• Contributed to the creation of appealing deli displays to enhance sales and customer engagement.
• Processed transactions, proficiently handling cash and card payments with precision.
• Offered informed recommendations on deli products and aided customers with special orders.
• Complied with company policies, promoting a cooperative and productive workplace atmosphere. Franciscan Missionaries of Our Lady Health System Baton Rouge, LA Patient Access Representative I Jul 2022 - Aug 2024
• Validated personal data and insurance information for accurate patient registration in electronic medical records.
• Verified insurance coverage to uphold compliance and assist in the coordination of patient care.
• Collected required payments at the point of service, contributing to the efficiency of the revenue cycle. Lincare Baton Rouge Baton Rouge, LA
Inside Sales Representative / Outbound Call Center Feb 2022 - Jun 2022
• Processed and monitored new and recurring orders for C-PAP machine maintenance, ensuring timely completion and customer satisfaction.
• Prepared and reviewed billing and setup documentation for patient services, maintaining accuracy and compliance with healthcare regulations.
• Assessed patient needs to recommend appropriate products or services, effectively gathering and documenting patient information for personalized care.
Conduent Commercial Solutions Baton Rouge, LA
Customer Service Representative Mar 2020 - Feb 2022
• Managed a high volume of inbound calls, efficiently troubleshooting device issues and coordinating appointment schedules.
• Provided detailed product and service information to customers, addressing inquiries with accuracy and professionalism.
• Resolved customer complaints and effectively handled escalated calls to ensure satisfaction and maintain service quality.
Ricoh Baton Rouge, LA
Onsite Mail and Print Center Specialist / Customer Service Jul 2019 - Apr 2020
• Managed customer orders, ensuring accurate completion of binding, printing, and copying tasks to support client needs.
• Processed and distributed mail and deliveries, and proficiently handled the production of business cards, flyers, books, and banners.
Cox Communications Baton Rouge, LA
Customer Service Representative / Call Center Apr 2017 - Jan 2019
• Resolved technical issues and delivered tailored sales solutions through effective inbound call management, enhancing customer satisfaction.
• Utilized a variety of systems and applications to retrieve and verify information, ensuring accurate and efficient service delivery.
• Recorded customer interactions and follow-up actions, maintaining organized records and ensuring prompt resolution of pending queries.
Baton Rouge Community College Baton Rouge, LA
Student Worker / Work Study Program Sep 2014 - May 2016
• Streamlined accounts payable processes by organizing vendor payment documentation and maintaining accurate financial records.
• Enhanced data management efficiency by updating and managing Excel spreadsheets critical for tracking organizational expenses.
• Provided technical support to students and visitors in computer lab, ensuring an optimized learning environment through effective resource organization.
EDUCATION
Ultimate Medical Academy
Diploma in Medical Billing and Coding, Medical Billing and Coding Feb 2022
CERTIFICATIONS
HIPAA Essentials for Healthcare Professionals, Ultimate Medical Academy SKILLS
Hipaa • Typing • Revenue Cycle Management • Maintenance • Microsoft Word • Customer Service • Microsoft PowerPoint • Telemarketing • Accounts Receivable • Medical Billing • Medical Office Experience • Physiology Knowledge • Cold Calling • Outbound Sales • Sales • CPT Coding • HCPCS • Medical Coding • Medical Terminology
• Content Management Systems • Inside Sales • Managed Care • Office Experience • Medicare • Organizational Skills • Accounting • EMR Systems • Anatomy Knowledge • Icd-10 • Workers' Compensation • Accounts Payable • Research
• Insurance Verification • Microsoft Office • Microsoft Outlook • Microsoft Excel • Medical Records • Clerical Experience • Medical Scheduling • Epic • Phone Etiquette • Negotiation • Icd-9 • Communication • Organization • Pricing • Time Management • Payment Processing
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