Customer Service Administrative Support

Sandra Crawford

**** ** *** *****

Austin, TX ***26

Home: 817-***-****

**********@*****.***

Qualifications

* Technically skilled business professional with versatile administrative support experience

* Brsupervision, policies and procedures, report and document preparation, and accounts payableoad experience with various levels of office management including team building,

* Extensive work with with accounts receivables, bookkeeping and payroll, records management, inventory oversight. Excellent interpersonal, analytical, and organizational skills

PROFESSIONAL HIGHLIGHTS

Unity Church Austin/ Austin TX

Admin Asst/ office mgr.

Feb 2022 to present

Accts payable and receivable

Extension phone system to Sr. Minister and other staff Assist Minister in Creating and printing Bulletins, event promos. Incoming & outgoing mail

Oversee any and all checks of for staff, vendors, tithing donations Publish newsletters and web page.

Dennington Decor and Lighting / Austin TX

Customer Service Representative/ 2018-Present

Assisted owner in creating and implementing new financial systems, procedures and policies to strengthen controls and streamline A/R processes.

● Billing Automation: Automated previously manual invoicing process, accelerating customer payments and improving billing accuracy by more than 15%.

● Efficiency Gains: Created new procedures for GL and A/R functions that increased efficiency and enabled accounting workload expansion

● Customer Relations: Nurtured healthy customer relationships to ensure timely payments.

● Provided customer service to the residential and commercial client base on every level from quoting and procurement to collections. Abolish Dirt/ Cleaning Service

Customer Maintenance Representative, 2016 to 2017

Residential maintenance team lead. Maintained sanitation while working with scheduling spreadsheets and weekly logs.

● Provided quotes and bids as well as maintenance

Global Efficient Energy Regional solar installer Customer Support / Support, 2013 to 2015 / Fort Worth TX Assisted Sales Director and Lead Generation Manager in creating and implementing procedures and policies to strengthen post installation customer service..

● Strategized and implemented a quality management system that incorporate accelerating customer payments and improving billing accuracy by more than 15%.

● Efficiency Gains: Created new procedures for sales and electrical installer teams that nearly tripled efficiency and nurtured healthy customer relationships to ensure timely payments.

Bryan Mechanical HVAC

Office Manager / 2009 to 2012 Fort Worth TX

Decreased office expenditures by 15% implementing needed controls on stock supply inventory and standardizing supply control

● Developed efficiency enhancing workflow process improvements accommodating increasing responsibilities due to staff reduction, Responsible for payroll, customer relations. dispatch using VMS service dispatch software and accounts payable and receivable

● Decreased office expenditures by 15 %, implementing needed controls on supplies and standardizing ordering procedures and increased bottom line by aggressively invoicing all work orders and receivables. Increased bottom line by invoicing all completed work orders not previously invoiced and reduced accounts receivables with successful collection efforts. Harris Hospital / Fort Worth TX

DEO receptionist / 2006-2009

Assisted in creating and implementing new financial systems, procedures and policies to strengthen controls and streamline A/R processes.

● Maintained patient medical records

● Input lab work into databases .

● Coordinated Physicians”s charts, worked extensively in the newborn unit, Assistant to pediatrician in circumcision procedures White Settlement Independent School District / White Settlement Texas Child Nutrition Assistant / 2001 to 2006

Prepared meals for 250 students daily-balanced cash drawers for accounting department/ maintained food temperature logs

● Maintained a courteous demeanor when greeting and serving students

● Prepared various foods in compliance to regulations

● Sustained an orderly and safe work environment

Richard Hochberger /DO

Receptionist/Administrative Assistant / 1999 to 2000/ Fort Worth, TX Assisted Osteopathic Doctor’s office with implementing systems, procedures and policies.

● Maintained and managed calendars of staff. Maintained confidential and private patient files..Followed all HIPAA regulations and assisted with managing office communications

● Answered phones as well as providing administrative support EDUCATION

Brewer High School -White Settlement Tx

1983 Graduate

Professional References

Ken Dalton 817-***-****

Steven Drachenburg 512-***-****

Dana Drachenburg 512-***-****

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