Project Management It Manager

Said Haijawi –IT manager

Personal

Information

E-mail: ***********@*****.***

Phone: 708-***-****

Professional

Summary

Over 20-years of experience in system administration and project management field in various types of business projects especially job recruitments, Logistics, web/apps systems and Infrastructure projects, in addition to IT Management Consultations.

Accomplished, results-oriented, and performance-focused IT professional, with solid experience in all facets of systems and network administration, information technology, and cyber security combined with solid expertise in MS Hyper V and project management. Knowledgeable of IT market dynamics, product details, and current technical materials; along with expertise in creating and implementing unique solutions to optimize operational efficiency while significantly achieving goals. Recognized for proactive management approach and technical skills in conducting troubleshooting and maintenance activities in fast-paced and demanding work environments. Highly communicative administrator with a proven ability to maintain solid relationships with client, vendors, and other executives.

Professional

Experience

Oct 2006 – Sep 2024, National Employment Center –USAID funded Project, IT Manager, Ministry of labor Amman- Jordan

Continuously drive to improve processes for improved performance.

Develop strategy and create metrics to measure effectiveness of strategy.

Performs application monitoring and performance tuning,

Performs custom application changes in development, validation or equivalent testing environment, and production environments.

Perform operating system software updates, upgrades and patches May manage others through influence rather than direct authority.

Performs administration activities such as setting user accounts, roles, access, and privileges.

Monitoring server event logs, performance logs, growth of data on the network, and checking the status of nightly server backups.

Perform Windows/Active Directory LDAP environment and DNS Roles

Maintain, troubleshoot and administer the use of networks (LANs), (WANs), and computer workstations and peripheral equipment.

Ensures compliance with uptime and performance standards and develops system and product benchmarking and monitoring.

Provide detailed project status reporting as directed by management.

Performs day-to-day maintenance and installation of server, network equipment, virtual machines, messaging, backups and storage. 2

Work on moderately complex assignments, using judgment to resolve problems and make routine recommendations.

Participate in on-call rotation to provide 24 X 7 production support.

Building, configuring, patching, upgrading and troubleshooting of physical and virtual Windows servers HYPER-V and sphere VMware ESXI .

Investigating, resolving and supervise over user reported PC problems and application issues through our ticketing system.

Supporting users in the use of computer equipment by providing necessary training and advice.

Installing, configuring and deploying new Servers, SAN storage, firewall devices, core and edge switches.

Aug 2010 – Nov 2010, Umniah, Project Manager, Amman-Jordan

Project Management: Manage the project until delivery within the time and cost baseline, Identify and assess risks and define the monitoring and the controlling process.

Financial Control: Maintaining the Projects Contracts for the project, Reviewing the invoicing process, and Identifying ways of reducing costs and enhancing project profitability without negatively impacting the quality of the product.

Monitoring and Controlling: Assess and advocate quality, Measure Performance against baselines, and Determine variances.

Resources Management: Manage the project resources as Team leaders, Project Coordinator and stock controller.

July 2008 – Aug 2009, Posta plus (www.postaplus.com), IT Consultant, Amman- Jordan

System Implementation: Design the system and Network architecture, Make sure systems testing is well coordinated, put projects/features into production, and Provide projects/features documentation and Make sure systems documentation is well handled

Determine Systems Solutions: Make fiscal recommendations regarding technology, Define delivery and implementation strategies, and Define systems interfaces

Perform Development Related Security Administration: Define security requirements and Design site security measures

Manage Human Resources: Select team members based on project goals and resource requirements, Provide feedback and coaching to team members, Resolve conflicts and support effective functioning of the team, and Assess effective use of resources throughout the project Projects:

Mada Routers distribution – logistics project, Project manager.

Pasta plus Data Center– Network Infrastructure, Project manager. Sep 2003 – July 2007, Webmasters Training Center, MS Trainer and Technical engineer, Amman – Jordan

Provide Training for the below courses:

Microsoft Course: MCSA / MCSE 2000, 2003 .

Microsoft Course: MS exchange and ISA 2000, 2003, 2004 versions. 3

Skills An energetic, self-motivated team leader with hands on experience in Program/Project Management, training, programming skills, client-server infrastructure, business analysis, requirements gathering, application integration and customization.

A dynamic leader with exemplary communication, analytical, coordination and relationship management skills.

Adept in end-to-end management and development of software products from Envisioning, Planning, Development, Stabilizing, Deployment and Closure, in addition for the documentation and implementation with cross-cultural teams.

Capable of handling multi projects under agreed scope, budget and time can provide IT strategy specifying phases, tasks, phase gates and deliverables.

Handling the pre-sales responsibilities by reviewing the RFPs and RFQs then to prepare the Technical Solution, Documentations, Work Estimations, Costs and the High Level Planning.

Languages Excellent command of spoken and written Arabic. Very good in English writing and speaking skils.

Certificates Project Management Professional (PMP) # 1890568.

Scrum Fundamentals Certified.

Master Certificate in Business Management.

MCITP (Microsoft Certified IT Professional).

Configuring and Administering Hyper-V in Windows Server 2012.

Monitoring and Operating a Private Cloud with System Center 2012. Training

Courses

PMI Agile Certified Practitioner (PMI-ACP)®

Project Management Professional (PMP)

Emotional Intelligence & Related NLP Practices Program.

Business Management training course.

Memberships Project Management Institute (PMI)

Jordan Project Management Chapter

Education 2003 Petra University, Jordan

Bachelors of Computer Science

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