On-Site Service Desk

Angel Calcano

**** ******** ****** *****, **

*******.*****@*****.*** Mobile: 646-***-****

KEY SKILLS

• Troubleshooting • People Skills • Communication Skills

• Compiling Reports • Administrative Skills • Organizational Skills TECHNICAL SKILLS

Hardware Configuration Software Installation System Disassembly Microsoft Office Suite Adobe Software Azure Active Directory Professional Experience

Fordham University, Level 1 IT Service Desk Technician Bronx, NY 08/24 – Present

• Respond to client incidents and requests and provide timely support

• Utilize ServiceNow ticketing system to track, manage, and resolve support requests

• Troubleshoot hardware and software issues for Windows, MacOS, Android and iOS devices

• Train users on proper use of systems and assist with technical documentation Einstein College of Medicine, On-site Support (For CCS) Bronx NY 10/22 – 02/24

• Deploy, set up and manage devices, printers, and workstations on the college campus

• Catalogue and update device information within company systems

• Utilize ticketing system to track, manage, and resolve support requests

• Assist and migrate users from old network to new one

• Provide network support for users using administrative-approved applications

• Report network operational status by gathering, prioritizing information, and working with partners to ensure that networks are configured

Philip Morris Intl., On-site Support (For CCS) Manhattan, NY 03/22 – 10/22

• Enrich user experience by providing immediate technical support on hardware and software issues

• Set up devices and workstations for users, old and new, in the office space

• Catalogue and update device information within company systems

• Deploy company devices as part of the onboarding process for new employees

• Register new devices using Azure AD to ensure company security compliance policies

• Manage and document equipment stock in preparation for user requests Apolent Corporation, IT Field Technician Manhattan, NY 06/21 – 02/22

• Troubleshoot hardware and software issues in a Microsoft computer environment

• Provide user support in a large office environment.

• Compile confidential data into company database

• Expedite transfer of hardware to another site and ensure proper security of all equipment Alliance Locksmiths, Office Manager Hawthorne, NY 03/19 – 04/20

• Dispatch and maintain communications with field technicians at all hours of the work day

• Establish relations with clientele, both large business and local customers

• Ensure full completion of jobs; from scope of work, mapping, tracking of tech movement, etc

• Manage and maintain locksmith merchandise for use on a daily basis Administrative Assistant/ Graphic Artist, Gillies’ Coffee Company Brooklyn, NY 1/18 – 02/19

• Daily communication and exposure with clients for orders and requests

• Organize and manage all inventory requests, holds, invoicing, and tracking production process

• Research and document client request for private label assets, collaborating with client every step

• Maintain internal systems and provide technical support for in-office computers and hardware Education

Mount St. Michael Academy (2006 – 2010) Regents Diploma with Advance Designation. 3.2 GPA Westchester Community College (2010 – 2011) Architectural Diploma Program CISCO CompTIA A+ Computer Technician Training (2014 – 2015) Microsoft Certified: Security, Compliance, and Identity Fundamentals Certification (2024)

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