Project Manager Data Entry

Sarah Ricucci

443-***-**** Sykesville, MD *****.*******@*****.***

PROJECT MANAGER HOSPITALITY MANAGER

PROFESSIONAL SUMMARY

As a dedicated and results-driven Project and Hospitality Manager with over a decade of experience, I specialize in leading diverse teams and managing complex projects within the hospitality industry. My expertise encompasses end-to-end project management, strategic planning, operational efficiency, and exceptional guest service delivery. I excel in coordinating large-scale events, optimizing operational workflows, and ensuring top-tier customer satisfaction. My strong leadership skills, coupled with a keen eye for detail, allow me to consistently exceed expectations and drive business growth. Proficient in budget management, vendor negotiations, and team development, I am committed to delivering high-quality outcomes while fostering a collaborative and motivating work environment.

PROFESSIONAL SKILLS

Supplier Management

Logistics/Personnel Management

Project Management

Task Force Management

Product Coordination with Complex Specifications

Logistics Optimization

Social Media Marketing

Team Management

Research and Development

Customer Service

Assessment & Data Analysis

Vendor Negotiation

PROFESSIONAL EXPERIENCE

American Airlines Club Lounges – Sykesville, MD July 2021 – Apr 2024

Project Manager and National Task Force Manager- HMSHost

Concurrently and successfully completed various projects, ranging from small to large scale. Maintained precise billing and budgetary procedures for each project.

Managed internal and external project planning meetings; prepared discussion-point documents, communicated and identified potential risks to deadlines, cataloged discussions and minutes of each meeting, and delegated tasks to internal members. All to ensure clear and effective lines of communication between HMSHost and American Airline’s clients.

Developed and managed numerous projects across our 25 locations in the United States; ensuring timely and organized project execution with high quality impact. Including, but not limited to, high-volume events such as the Super Bowl in Arizona and the PGA Golf Tournament in Atlanta.

Participated in the decision-making process for new menu rollouts every four months, contributing to menu innovation for consumer satisfaction. Flew to our larger operations to ensure seamless transition by training management and staff.

Additional job qualities encompass; coordinated opening new lounges, trained new directors of operations and general managers, trained staff on high level standards as well as food safety and presentation, and visited lounges to increase productivity and operation.

Virtual responsibilities include; hosting online training sessions to various locations to assist with an immediate issues or production hurdles, helped with hiring for all staffing positions, and oversaw operations from a far to ensure they were running proficiently.

American Airlines Club Lounges – Raleigh, NC Nov 2019 – July 2021

Food and Beverage Operations Coordinator- HMSHost

Negotiated and contracted with suppliers, focusing on local contracts.

Successfully operated a Food & Beverage partnership with American Airlines, ensuring high standards of service and operational efficiency.

Oversaw all aspects of scheduling, hiring, and training for the entire staff, ensuring a well-coordinated and efficient workforce.

Menu and Beverage Rollouts: Effectively coordinated new menu launches, complimentary offerings, and monthly drink rollouts to the overall guest experience.

Consistently provided high-quality customer service and hospitality, maintaining a strong reputation for excellence.

Managed the HMSHost Instagram page for all airport locations, setting and achieving monthly and weekly goals for management.

Whisky River– Raleigh, NC June 2018 – Nov 2019

General Manager- HMSHost

Inventory and Ordering Management: Successfully managed all ordering processes for the restaurant, ensuring optimal stock levels and cost efficiency.

Oversaw all aspects of staffing, including scheduling, hiring, and training, to build a competent and motivated team.

Consistently met accounting, budget, and profitability goals on a monthly basis, demonstrating strong financial acumen and strategic planning.

Achieved and maintained high customer service standards, ensuring a consistently positive guest experience.

Hooters –Davenport, IA, Raleigh, NC, St. Louis, MO August 2011 – June 2018

Assistant/Hospitality Manger

Supervised a team of 30 staff members, including servers, bartenders, and kitchen personnel, ensuring smooth and efficient operations for important events.

Handled all aspects of scheduling and hiring, building a high performing team.

Consistently achieved monthly accounting, budget, and profitability goals through effective financial oversight and strategic planning.

EDUCATION

Saint Ambrose University

Bachelor in Kinesiology

Southwestern Illinois College

Associate in Arts, Associates in Science

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