Sales Representative Office Manager
Resume:
Melissa Anderson
Pell City, AL 35125
*******@*****.***
Work Experience:
ROOFING INNOVATIONS, Richmond, VA
Office Manger March 2017 – May 2022
Responsible for day-to-day office operations for roofing company. Managed the daily function of the office for the company to include maintenance of office equipment/supplies, payroll entry, customer billing and entry of contact/job project management into software system. Also, responsible for answering phones and greeting/managing customer interactions with management team. Worked with customers to manage payment collections for the organization.
Reason for leaving: Relocated to Alabama
USA BABY, Richmond, VA
Sales Representative January 2019– August 2000
Worked as a Sales Representative in a baby furniture/good store. Responsible for working with customers to assess their needs and assist them in identifying and picking out baby furniture for their individual circumstances.
Reason for leaving: Birth of son
THREE CHOPT CHURCH OF CHRIST
Secretary January 2018 – January 2019
Responsible for support of church office including the minister and congregational management team. Responsibilities included the weekly preparation of the church bulletin and announcements. Answered phones and managed priorities for minister to ensure needs of church and congregation were managed.
Reason for leaving: Change in leadership
NORTHWEST AIRLINES
Reservationist August 1994 – April 1996
Worked in a reservation center for Northwest Airlines. Handled calls from around the globe for reservations, changes in reservations, checking fares, and rerouting customers for weather. I was responsible for hundreds of calls a shift that might be pleasant, sad for bereavement, or very frustrated with the weather. It varied from call to call as to what you were about to experience.
Reason for leaving: Relocated to Midlothian, VA
USAIRWAYS
Ramp Agent and Customer Service Representative July 1992 – May 1994
Initially, I was a Ramp Agent. That entailed moving luggage from plane to plane. Also, it meant stacking very carefully the passenger baggage. Started off in the commuter section where you were up close and personal with the passengers. After about a year, I was moved up to what was called mainline. This is where the jets flew out of. On mainline, I was also a Ramp Agent. Just not as close and up personal with the passengers.
About six months after moving to the mainline. I went into the ticket counter. There you solved passengers’ anxiety about flying, checked them in and checked their luggage. Weather nights were hard because you could not voucher people. The airline has nothing to do with the weather, so therefore you dealt with lots of unhappy people. Every day was a new adventure at the airline.
Reason for leaving: Had better opportunities at Northwest Airlines
Education:
Anne Arundel Community College
September 1991 – May 1992
General Studies
Programs I have worked with in the past
UsAirways reservation system
Northwest Airlines reservation system
QuickBooks with Roofing Innovations
AccuLynx
Centerpointe
Word
Google Suite
Professional References
Rod Young
CEO of Roofing Innovations
***@*****************.***
1607 Rhoadmiller Street
Suite A
Richmond, VA 23220
Hayden Young
Human Resource Manager of Roofing Innovations
******@*****************.***
1607 Rhoadmiller Street
Suite A
Richmond, VA 23220
Personal References
Curtis Sexton
Building Manager at Virginia Commonwealth University
************@*****.***
9416 Winterpock Road
Chesterfield, VA 23832
Mindy Hill
Mortgage Administrator
*******@***.***
PO Box 1033
Trussville, AL 35173
Jenni Brooks
Teacher at Jefferson Christian Academy
*************@*****.***
9277 Jardin Circle
Leeds, AL 35094
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