Customer Service Data Entry

Recruiter Notes: Katrina has a little over * years of providing customer service via telephone and a little over 3 in person. She has skills in data entry, answering busy phone lines, Microsoft Office, multi-tasking, paying attention to detail, and has good phone etiquette. Katrina has been working contract assignment and would like to get back into a clerical/customer service setting and would like to prove why she will be a great fit for this role. Interested in:

Katrina McCray

Summary

I am a customer service professional with experience as a Vault Clerk in a banking industry. Over the years, I have gained experience in alphabetical sorting/filing, numerical sorting/filing, company policies and procedures, and has a high attention to detail. I'm also proficient in Microsoft Excel, PowerPoint, Windows, and Word. I thrive in a fast paced environment.

Skills

Attention to detail

Multi-tasking

Customer Service

Record Keeping

Data Entry

Phone Etiquette

Microsoft Office

Outbound calling

Education:

Norma C. O’Bannon High School – Greenville, MS

Diploma 05/2005

Work Experience

Inventory/ Administrative Integrity Staffing – Grand Prairie, TX 09/2019- 03/2021

Daily counts

Data Entry

Processing reports

Tracking employee attendance

Answering phone calls (multiple lines)

Receiving Clerk Pro Staff – Arlington, TX 06/2019- 09/2019

Sorting packages

Picking items

Printing labels

Verify driver order slips

Doc Receiving VSSI LLC Staffing Services – Arlington, TX 01/2019- 05/2019

Separate cardboard from foam

Dispose junk

Recycling

Keeping work area clean

Packer/Shipper Staff Force Personnel Services – Dallas, TX 08/2018-12/2018

Responsible for packing items into boxes for shipping

Responsible for loading pallets

Cleaning work area

Vault Clerk Bank of America – Ft. Worth, TX 03/2017- 04/2017

●Quality control

●Pulling folders

●Note check (verifying files)

●Verify signature matches loan

●Sorted documents via color codes and alphabetically

●Numerical Sorting/Filing

Administrative Office UPS (DFW Airport) – DFW Airport, TX 07/2016- 12/2016

Tested receiving doors on the Dock Send out end of the day reports File Daily procedures,

Resolved customers' inquiries and discrepancies

Interacted with customers, branch operations and other partners to process and resolve discrepancies

Managed activities in the system

Administrative support duties

Cleaned office daily

Used Microsoft, Excel, PowerPoint, and Windows

Answered the incoming calls as well as placing some outbound calls

Front Desk Receptionist Integrity Systems Inc. – Greenville, MS 06/2012- 07/2014

Answered incoming calls/ placed outbound

Dispatching technicians

Provided customer service

Verified payroll

Data entry

Multi-tasked

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