Customer Service Representative
Resume:
Kayla Williams
Jonesboro, GA *****
*****************@*****.***
Work Experience
CSR - Customer Service Representative
ALL N ONE Security Services-College Park, GA
April 2023 to May 2024
• Built strong relationships with customers through active listening and empathy, resulting in an XX% decrease in customer complaints
• Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a XX% increase in customer satisfaction ratings
• Utilized CRM software to document interactions, update customer profiles, and track issue resolution progress for future reference
• Maintained a calm demeanor during challenging interactions with upset or dissatisfied customers while actively listening to their concerns and finding appropriate solutions Backroom Associate
Walmart-Fayetteville, GA
August 2022 to April 2023
• Managed inventory control and replenishment processes to ensure accurate stock levels and minimize out-of-stock situations
• Developed and implemented efficient procedures for sorting, labeling, and storing inventory items
• Trained new hires on backroom procedures, safety protocols, and equipment operation
• Collaborated with store management to develop strategies for improving backroom operations efficiency
• Maintained cleanliness and organization of the backroom area, ensuring a safe working environment for all employees
Customer Service Representative
Target-Fayetteville, GA
July 2021 to March 2022
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
• Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
Education
Bachelor's degree in Mass Communications
Clayton State University - Morrow, GA
May 2024 to Present
Associate of Applied Science in Communications
Georgia Military College - Fayetteville, GA
August 2021 to May 2023
High school diploma
Mundy'S Mill High School - Jonesboro, GA
August 2017 to May 2021
Skills
• Public Relations
• Customer service
• Problem solving
• Time management
• Project management
• Adaptability
• Active listening
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