Customer Service Seafood Manager

ROCHELLE WILLIAMS

********************@*****.*** 903-***-**** TYLER, TX 75703

PROFESSIONAL SUMMARY

Organizedand dependable candidatesuccessfulat managing multiplepriorities with a positiveattitude. Willingness totakeon added responsibilities tomeet team goals. SKILLS

Training

Customer Service

• Sales

• Management

.Supervision

WORK HISTORY

Jan 2021 - Apr 2024

Seafood Manager

BrookshireGroceryCompany

Bullard, TX

EDUCATION

BusinessAdministration

TylerJuniorCollege Tyler,TX

• Managed dailyoperationso f theseafood department at BrookshireGroceryCompany

Developedand implemented strategiestoincreasesalesand improvecustomersatisfaction,

Ensuredcompliance withhealthand safetyregulations

regardingseafood handling.

Reviewed historical datato predictfuturesalesfrom ads and promotions.Managed inventoryusing item management

processestoensuresatisfactoryin-stocklevels.Reviewed profitand loss,sales,shrink,and labordata,providedverbalor writtensummary to upper management regardingany related issues.

• Responsibleformaintainingand improvingsales

performance,financialresults, publicrelations, product quality, and work standards.

Checked inventoryon trucks,unloaded products,and ensured accuracyofinuens

f inventory, productordering,and associated

paperwork.

Processed seafoodbyfilleting, trimming,stuffingand/or cuttingto properthicknessand size Handled knivesand power equipment to cut,weigh,package,and labelproduct.

.Enforced qualitycontroland food safetystandardsby ensuringproductsarestocked and rotatedproperly,

packagingand pricingproducts,and placingthem on traysfor display.Made finejudgements about aroma, texture,and color toinspectpreparedfoods forfreshness.Adhered toall

governmentalproductoriginlabeling.

Conducted on-the-jobtraining, instructing inuse oftoolsand equipment,and demonstratingprocedures.

Cleaned,assembled,and preparedequipment foroperation, and examined tocheckworkingorder.Operated machinery, requlatespeed,and stopsmachinery atprecisepoints

indicated.

Promoted productsalesthroughuse ofsuggestiveselling initiatives.

Providedfriendly and customer service-oriented attitudeby greetingcustomers,answeringquestions,and responding to customer complaints.

Maintainedclean,safeand sanitaryworking and shopping environmentby adheringtoCompany safetyprocedures.

CERTIFICATIONS

Customer ServiceSpecialist 2020

Food Handlers2021

Manager Food Safety2023

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