Customer Service Support

NADINE SHAKESPEARE

*** ***** ******* ******, ************, NY 12601 C: 845-***-**** ***************@*****.***

CUSTOMER RELATIONS OFFICE ADMINISTRATION SALES

Energetic, well-rounded individual with strong customer service, sales and supervisory experience. Dedicated to providing excellent service with strong leadership skills. Reliable and thoughtful associate with over 10 years of combined sales, customer facing experience and outstanding communication skills. Able to work effectively and remain calm under pressure.

OBJECTIVE

Motivated self-started who demonstrates strong work ethic and creative ability with strong customer service skills in a retail setting seeking to apply for a position where I can utilize my experience and education to contribute to the success of the organization mission and goals.

SKILLS

Strong Attention to Detail, Critical Thinking, Strategic Planning, Strong Problem Solving Skills, Strong Written and Verbal Communication, Supervisory Skills, General Office and Interpersonal Skills, Client Relations, Project Management, Microsoft Word, Excel and Office, POS Systems, Cash Handling Accuracy, Retail Sales, Cash Register Operation, Proven ability to handle multiple task, Sales.

WORK EXPERIENCE

Caregiver (Private)

Poughkeepsie, NY September 2015 – May 2020

Provide basic services for elderly couple that includes administering medication, changing bandages, and checking vital signs including temperature, pulse and respiratory rates. Assist with bathing and keeping elderly couple company to keep them happy. Work with the assigned registered nurse to communicate daily activities and changes.

Key Highlights:

Assist with the training of new employees

Work to ensure that daily notes are entered correctly

Worked closely with employer to create weekly work schedule for all employees

Customer Service Representative Supervisor

Olympia Crown Hotel February 2008 – November 2013

Supports delivering state-of-the-art customer service to hotel guest. Check guest in and out by adhering to the process and procedures for check-in/out. Complete all registration and payment formalities. Update guest profiles accordingly. Perform cash and currency handling, advance deposit and safe deposit box formalities. Prepare daily report for accounting office. Prepare and manage schedule for front desk and housekeeping staff. Supervise and liaise with housekeeping staff and check housekeeping discrepancies report. Collect fees according to hotel protocols; prepare and balance daily financial registers.

Key Highlights:

Awarded the 2008 “Employee Customer Appreciation Award” from hotel management based on guest surveys.

Customer Service Representative

Dairy Industries Limited July 2000 – January 2008

Support the execution of the selling model. Responsible for the sampling and promotion of new products. Assisted in the development and implementation of new strategies to drive volumes and increase sales. Meet selling goals/expectations during scheduled shifts. Build highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail. Telling ‘The Brand Story.’ Support replenishment activities that keep the store full and abundant. Assist with floor-sets, window changes, visual presentations, signage placement, etc. as directed.

Key Highlights:

Received 96% average customer satisfaction rating – “Employee of the Month” over five years.

Receptionist/Customer Service Representative

West Indies Homes Contractors November 1998 – June 2000

Assure the readiness of the reception area, open building at the designated time and have all front desk activities fully operational at the start of the business hour. Accurately and efficiently answer switchboard telephone including answering all incoming calls, diverting them to the correct department, recording and delivering messages appropriately. Greet customers and visitors, direct all customers to the appropriate location for service. Assist with any project based assigned task and perform routine administrative work as needed.

EDUCATION

High School Diploma (GED) - October 2013

University College of the Caribbean - Business Studies (Incomplete) - September 1999

High School Leaving Certificate - May 1995

Contact this candidate