Customer Service Representative

AMINAT F. JIMOH

Phone no: 346-***-**** Email: ************@*****.***

SUMMARY

An experienced and forward-thinking highly motivated Customer Service Representative in a highly productive team environment as well as working independently. Innovative problemsolver with a commitment to achieve and exceed goals set forth by customers and management. I am an energetic, enthusiastic, motivated and self-driven individual with first class interpersonal relationships and good communication skills. I have a mind set on set goals and the ability to work under pressure and any type of condition or weather.

KNOWLEDGE, SKILLS AND ABILITIES

• Advanced computer skills including Microsoft Office applications.

• Excellent written and verbal communication skills.

• Good analytical skills.

• High level of professionalism, empathy, and courtesy.

• Comfortable working in a team environment or independently.

PROFESSIONAL EXPERIENCE

Customer Service Representative Jan 2022 – August 2024

Innglo Global shipping Houston, TX

• Generated sales orders by processing purchase orders for over 60 domestic and international distributors.

• Performed contract review of purchase orders and verify pricing is accurate.

• Audited all purchase orders for shipping/export compliance.

• Assisted customers with questions regarding changes to their orders.

• Ensured all purchase orders related information was saved in the Distributor Maintenance System and available for auditing purposes.

• Used job cost system to fill out WIP reports.

• I used Genesys for daily activities.

• Avaya for my phone calls.

• Successfully manages the tracking of all open purchase orders for select departments and vendors.

• Maintains PO's by ensuring that aged PO's are systematically cleared, and balances are accounted for.

• Maintains consistent communication with vendors to ensure that any change in availability of a product is proactively communicated to the buying offices.

• Demonstrates a strong customer-service focus in day-to-day work through prioritizing advertisement items and items of interest.

Call Center Representative May 2019 – Dec 2021

OONE professional solution Houston, TX

• Handle 250+ inbound calls per week, answering customer inquiries and resolving issues.

• Track trends in customer feedback and collaborate with management to determine the root cause of issues.

• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

• Listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.

• Ensured customers have good shopping experiences whenever they are in the store.

• Engaged customers in discussions in order to know the specifics of each customer to provide great customer experience.

• The use SAP for the tracking.

• Cisco phone for the day to day calling.

• Working with customers via both email and chat.

• Provided advice on the areas that needed to be improved upon.

• Ensured that our work environment is always healthy and neat.

• Escalated issues to supervisors and managers, as the need be.

Customer Service Representative Apr 2018– Apr 2019

CONDUENT Houston, TX

• Provide support to Cox Communications customers with their accounts.

• Provide troubleshooting assistance to Cox Communications customers.

• Maintain a high level of world class customer service/professionalism to a wide range of Cox Communications customers.

• Recommend products that best suits Cox Communications customers.

• Working technical support to help Cox Communication customers in resolving any issues with their services.

• Make sales for Cox Communications.

• Setting up work orders to establish new services for Cox Communication customers.

• Modifying Cox Communications customers' existing work orders or services to meet the customers' needs and requirements.

• Talks to Cox Communications customers over the phone to resolve their questions or concerns.

• Maintain and update Cox Communications customers' information as necessary.

• Calmly attempts to resolve and de-escalate any issues.

• Escalate calls to supervisor when necessary and appropriate.

• Respond to requests for assistance and/or possible processing of credit card authorizations.

• Provide feedback reports on calls.

• Upsells to Cox Communications customers as necessary.

Tax Preparer Dec 2016 - Apr 2018

KENNEDY TAX SERVICE Houston, TX

• Conducting face-to-face tax interviews with clients.

• Preparing, complete and accurate tax returns.

• Generating business growth, increasing client retention and offering additional products and services.

• Providing IRS audit support.

• Mentoring and supporting teammates.

EDUCATION

West African Senior School Certificate. Lagos, Nigeria December 2000

High School Diploma

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