Customer Service Microsoft Office

FLORENCE LEWIS

***** ****** ****, *******, ******** 48235 C: 313-***-**** ******@*****.***

Summary

Analyst with extensive experience in Membership and Billing. Proficiencies

include Microsoft Office Suite and query building in Access.

Skills

Client-focused Microsoft Office

Report generation and analysis Training and development

Computer proficient Quick learner

Results-oriented Creative Problem Solving

File/records maintenance

Experience

Analyst – Membership and Billing Current

Blue Care Network of Michigan Southfield, M

Responsible for assisting and supporting management in the evaluation, recommendation, establishment, implementation and analysis of new and improved production workflows, work processes for systems, reporting and new products/programs to improve customer service levels and overall quality. Managing the 834 File and Membership for 40+ groups.

Technician - Membership and Billing Dec 2014 - 2019

Blue Care Network of Michigan Southfield, MI

Assist supervisor and management with resolution of problems; conduct special

assignments as requested and prepare reports and/or analysis, documenting the results

with recommendations to management. Assist with the design, development,

modification, testing, implementation and maintenance of assigned systems. Compile

and analyze data and produce routine and non-routine reports, presentations, letters,

communications and graphics. Assist personnel (both internal and external) by answering

questions, supplying information and training.

Group Inquiry Representative May 2008 to Dec 2014

Blue Care Network of Michigan Southfield, MI

Investigate, process, resolve and respond to employer groups, agents, and managing

agents concerning enrollment, eligibility and premium issues via telephone and email.

Educate new and existing employer groups about BCN policies and procedures. Record

pertinent facts regarding inquiries, and update appropriate files.

Customer Service Representative 2 / Service Recovery Aug 2000 to May 2008

Blue Care Network of Michigan Southfield, MI

Investigate, process, resolve and respond to member, provider, or beneficiary inquires

via telephone and walk-in room. Investigate quality of care issues. Direct and/or

adjudicate claim-related inquiries. Educate new and existing members, providers, or

beneficiaries concerning BCN policies and procedures. Record pertinent facts regarding

inquiries, and update appropriate files.

Education and Training

Bachelor of Science, Health Services Administration 2017

University of Detroit Mercy Detroit, MI

Activities and Honors

Graduated Cum Laude

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