Facilities Maintenance Customer Service
Resume:
Dylan Dempster
Maintenance worker, manager, and mechanic.
Richmond, KY 40475
****************@*****.***
EXPERIENCE
UK, Spindletop Hall Lexington KY — Facilities maintenance
June 2024 - PRESENT
●Perform facility inspections and prepare reports on the condition of the building.
●Clean and inspect equipment, and perform general cleaning of spaces.
●Set up and break down for events.
●Perform general and detailed maintenance, including repairs to electrical, mechanical, and plumbing systems.
●Mowing, edging, and fertilizing lawns.
●Planting flowers, shrubs, and trees, and trimming hedges and small trees.
●Weeding and mulching landscape beds.
●Removing dead, damaged, or unwanted trees or branches.
●Applying pesticides, herbicides, or other treatments to plants or soil.
●Watering lawns, landscapes, and gardens.
●Monitoring and maintaining plant health.
●Safely operating, maintaining, storing, and cleaning equipment and vehicles.
●Performing landscaping functions such as fencing, asphalt and concrete repair, dumpster cleanup, and retaining wall maintenance
●Working in a variety of conditions, including adverse weather.
●Understanding how machines, equipment, and systems work.
●Being able to repair and maintain equipment, machines, and buildings.
●Being able to lift heavy objects, walk on elevated platforms, and get into tight spaces.
●Being able to use power and hand tools
References:
-Matt Post: Supervisor 513-***-****
-Mel Markin: Supervisor 859-***-****
Noodles and Co, Lexington KY — Manager
January 2023 - June 2024
●Hiring, training, supervising, and evaluating food service staff .
●Overseeing food preparation, portion sizes, and presentation.
●Ensuring food quality and quantity, and tasting and smelling food to verify flavor.
●Ensuring compliance with health and safety regulations, and maintaining sanitary and clean work areas.
●Managing budgets and payroll records, and reviewing financial transactions.
●Addressing complaints about food quality or service, and establishing customer service standards.
●Maintaining accounting and personnel records, and keeping records required by government agencies.
●Ensure perishables and frozen foods are stored at the correct temperatures.
●Estimate food consumption to anticipate what needs to be purchased.
●Review work procedures and operational problems to identify ways to improve service.
●Organizing stock and equipment, and managing inventory.
●Planning and working to budgets, maximizing profits, and achieving sales targets.
●Overseeing building maintenance, cleanliness, and security
●Coordinating and leading a team of employees.
●Upholding food safety and hygiene standards, and delivering a high-quality dining experience.
Reference:
-Tate West (General Manager): 859-***-****
Ken Towery Tire and Auto, Lexington KY— Mechanic
February 2021 - Jan 2023
●Use computerized diagnostic equipment to identify problems with a vehicle.
●Use technical manuals, charts, and experience to plan work procedures.
●Ensure that parts and systems are working properly.
●Change oil, check fluid levels, and rotate tires.
●Replace worn parts like brake pads, wheel bearings, and sensors.
●Communicate automotive problems and repairs to clients.
●Operate and maintain automotive shop equipment.
●Advise on the selection and storage of automotive parts and equipment.
●Estimate the cost of automotive repairs.
●Instruct operators on how to properly operate and service their equipment.
●Keep simple records and make reports.
●Instruct and supervise unskilled assistants.
●Test drive vehicles on public streets.
●use a variety of hand tools, precision measurement tools, and advanced equipment.
●Read and follow instructions, blueprints, and error codes.
Reference:
-Aracely Hernandez (Supervisor): 859-***-****
EDUCATION
Lafayette High School, Lexington Kentucky— High School Diploma
August 2016 - May 2020
SKILLS AND QUALITIES
*Skills:
*Excellent problem-solving skills
*Strong leadership skills
*Networking & interpersonal skills.
*Business skills
*Decision-making skills
*Time-management skills
*Strategic planning skills
*Conflict resolution skills
*Delegation skills
*Customer service skills
*Communication skills
*Critical thinking skills
*Stress management skills
*Organizational skills
*Computer skills
*Qualities:
*Creativity
*Trustworthiness
*Responsibility
*Strong work ethic
*Adaptability
*High emotional intelligence
*Attention to detail
*Being able to communicate clearly and effectively, both verbally and in writing.
*Being able to make quick decisions and solve problems efficiently
* Being able to work well as part of a team.
*Commitment to following health and safety guidelines.
*Stamina
*Physical Strength
* A passion for delivering a high-quality customer service experience.
LANGUAGES-
●English.
VOLUNTEER EXPERIENCE-
●Gods Food Pantry
●2024- current.
●Stocking shelves before clients arrive and after clients leave.
●Cleaning such as sweeping floors, vacuuming, cleaning bathrooms, mopping floors, sanitizing shelves, dusting, etc..
●Checking clients in and out.
●Assisting clients with their needs such as selecting food, loading food in cars, or light translation.
●Filing data in accordance with company standards.
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