Customer Service Data Entry
Resume:
S
Nicholas
Schmidt
nicholas.a.schmidt87@
gmail.com
Binghamton, NY 13901
SUMMARY
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
SKILLS
Reservation Coordination
Front of House Organization
Telephone Reception
Customer Service
Complaint Handling
Positive and Professional
Product Knowledge
Data Entry
Account Updating
Consultative Sales
Data Collection
Information Security
Call Management
Inbound and Outbound Calling
Sales Expertise
Computer Proficiency
Call Center Operations
Reading Comprehension
Quality Control
Product Education
Product Sales
Conflict Resolution
Retail Sales Customer Service
Customer Education
Dispute Resolution
Adaptive Team Player
Problem Resolution
Credit Card Payment Processing
Active Listening
Escalation Management
EDUCATION AND TRAINING
High School Diploma
Dunnellon High School Jun 2006
Dunnellon, FL
EXPERIENCE
Customer Service Representative
Binghamton, NY
MMC/Conduent/NY TOLLS BY MAIL / Aug 2023 to Mar 2024 Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Developed strong relationships with customers by providing personalized assistance and support.
Host
The Villages, FL
Giovannis ristorante / Oct 2008 to Aug 2016
Greeted guests and gathered information to seat groups or place on waitlist. Answered telephone to provide dining information and take reservations. Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Resolved customer service and food-related issues to maintain guest satisfaction. Server
The Villages, FL
Giovannis ristorante / Oct 2006 to Aug 2016
Provided exceptional service to high volume of daily customers. Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Displayed enthusiasm and knowledge about restaurant's menu and products. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Trained new employees to perform duties.
Cook
Ocala, FL
IHOP/ Mar 2007 to Aug 2008
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Followed established procedures and requirements for safe food handling, storage and service.
Operated grills, fryers and broilers to cook items to quality guidelines. Customer Service Representative
CONDUENT
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Identified areas of improvement in customer service processes and suggested changes accordingly.
Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints.
Developed strong customer relationships to encourage repeat business. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
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