Customer Service Behavioral Health
Resume:
Stella Torsu
North Muskegon
******-******@*******.***
Professional Profile
Experienced, quality conscious professional with 20 years of solid work history providing dependable, accurate service in the areas of medical, manufacturing, and customer service
• Creative Problem Solving
• Customer Service
• Inventory Control
• Shipping and Receiving
• Microsoft Office
• Quality Control
• New Hire Trainer
• Skilled in Production
• Multi-Tasking
• Attention to detail
• eCare
• Accu-Flo
• Patient Charting
• Med tech
• CRP
• First Aid
• QuickMar
Dietary Aide
• Prepare and prep meals for clients specified dietary requirements.
• Inventory and re-order stocks.
• Label all items with appropriate dates, time and descriptions.
• Help keep kitchen clean and stocked
Behavioral Health Support Professional
• Promote health and emotional well-being
• Medical Charting
• Behavioral Health
• Work with each individual on their Core plan.
• Knowledgeable of crisis prevention, intervention, and resolution techniques.
• Document routine and any unexpected/ unusual incidents, related to the care of the person served.
• Be able to deescalate a situation so that the person you serve does not self-harm or harm anyone else.
• Pass medication to the patients using the Electronic MAR in Accu-Flo and QuickMar systems.
• Medical technician trainer.
• Order, document, and monitor controlled substances.
• Count all medication, and complete paperwork for the cycle count ordering meds if necessary.
• Caring for diabetics by performing Glucose test, determining correct amount of insulin, and administering shot if needed.
Manufacturing & Production
• Extensive operation of numerous manufacturing equipment
• Monitored machine operation including gauges and operating speed
• Accurately read blueprints to confirm to customer and company specification
• Maintained a clean and safe work environment
Stella Torsu
2774 Patricia drive apt.9
North Muskegon
******-******@*******.***
• Performed and recorded quality checks using measuring tools such as micrometers and calipers
• Visually inspected parts to insure quality before, during and after production
• Set-up, operated and monitored producing machines
• Trained new employees on the machine’s, paperwork, and all other aspects of their job
• Completed required paperwork during various stages of part assembly Relevant Work History
HGA Support Services
Direct care worker Fruitport, MI (07/2019-present ) Hope Network Behavioral Health Services
Direct Support Professional at Harbor Point East/West Nunica, MI(06/2015-present) Dietary Aide Nunica MI (10/2018 -present
• Shape Corporation
• General Production GrandHaven,MI (10/2017-2/2018)
• Herman Miller
• General Production Grand Haven,MI (2017-10/2017)
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• Beacon specialized living
• Direct Support Care Coopersville,MI (9/201*-**-****)
• Comfort Inn Greenville,Al
• Housekeeping/Laundry room attendant (01/2012-09/2013)
• Plumbs on Apple Ave Muskegon, MI
• Service desk manager and cashier (03/2005-09/2010) Education
Baker College / Muskegon, MI / Working towards Associate in Human Services Muskegon Adult Education Center /GED / Muskegon, MI / Orchard Adult Education/CNA /Muskegon MI/ 03/2005
Certification
CPR/First AID (training current)
Working with People certification (current)
MANDT Relational training (current)
SAMA Training (current)
Recipient’s Rights training (current)
Stella Torsu
2774 Patricia drive apt.9
North Muskegon
******-******@*******.***
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