Customer Service in restaurant
Resume:
Rachana Bohara
Columbus, OH *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Supervisor
Dandelion Cafe-Kathmandu
December 2023 to August 2024
• Collaborated with the kitchen staff to create daily specials and promotions, increasing sales.
• Supervised a team of dandelion cafe staff members, ensuring efficient operations and exceptional customer service
• Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction
• Scheduled shifts for cafe staff members while considering labor budget constraints
• Conducted regular inventory counts to maintain stock accuracy and minimize discrepancies
• Served as a point of contact for customer inquiries, providing accurate information and resolving issues promptly
Cashier/Customer Service
Espot Nepal-Kathmandu
April 2022 to November 2022
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
Education
High school diploma
Little Buddha Academy - Mahendranagar, Kanchanpur
September 2018 to August 2020
Skills
• Typing
• Communication skills
• Cash Handling
• Management
• Inventory Control
• Supervising Experience
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