Customer Service Hr Generalist
Resume:
Jennifer Jackson
Mansfield, TX *****
***************@*****.***
Results-oriented with a diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Agency, Corporate and Manufacturing recruiting and human resource background, fully vaccinated willing to relocate anywhere. Authorized to work in the US for any employer. Work Experience
HR Generalist
Altium Packaging-Mansfield, TX
January 2023 to Present
As an HR Generalist, serve as a single point of contact as it relates to: general policy and procedure, benefits, payroll and compensation, onboarding, reporting, training and various special projects. Under little supervision, provide a broad range of administrative support to internal and external clients and will be tasked with managing multiple priorities under tight deadlines. Perform general office and administrative duties, maintain sensitive internal documents and forms, assembles HR statistics monthly, turnover, headcount, safety and recruiting, assist management with resolutions of employee related issues, coordinate and administrate HR program responsibility, uphold the recruiting process, review applications for hourly positions. Support plant manager, regional HR manager, production manager, and supervisors. Conduct orientation with all new employees, Initiate occurrences. Post job requisitions, Manufacturing setting, sourcing on Indeed platform, collaborate on reviews and terminations, customer service, scheduling, answer phones, coaching and counseling with team members and management, Workday ATS, . Provide offer letter to new candidates, background check and drug screening Interviews for production packers, material handlers, CDL drivers, machine operators, forklift drivers, customer service representatives and maintenance. Talent Acquisition Specialist
Wayfair-Lancaster-TX
August 2021 to January 2023
As a Talent Acquisition Specialist the responsible, answer phones and communicate with applicants in a direct, friendly manner follow the standard recruiting and human resources policies, practices, and procedures, enter and maintain integrity of data in the applicant tracking system, source, recruit, screen, interview, and assess a high volume of candidates across multiple job opening/ requisitions communicate interview details to candidate, making certain they have all of the information necessary detailed directions, dress code, interview logistics, etc. Manage internal candidates, including screening, coordinate background checks and new-hire drug testing for qualified candidates ac t as a consistent point of contact for candidates during hiring process to ensure timely feedback and an optimal experience submit offer request for review and approval. Follow-up with candidate regarding offer details closeout job requisitions in the applicant tracking system and follow-up with candidates who interviewed that were not extended an offer complete weekly reports on employment activity faster than average work pace is necessary, combined with impatience for results. ATS software Greenhouse knowledge. Recruiter/Human Resources
PeopleReady-Grand Prairie, TX
August 2011 to April 2020
As a Recruiter maintain and develop pipeline of eligible candidates for future open positions, conduct interviews via phone or in person
Serve as contact person for questions from candidate about positions. Create and implement recruitment strategies and interview plans for different warehouse positions. Leverage online recruiting resources in-house ATS to identify the best candidate for this particular position.
Assess resumes and credentials for appropriateness of skills, experience and knowledge in relation to position requirements. payroll daily.
Provide complete, accurate, and inspiring information to candidates about the company, client and position. Post job requisition.
Ability to work with diverse people, and technologies Developed creative recruiting strategies that met anticipated staffing needs. Calendar invite.
Conducted reference and background checks on all job applicants. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Provide job offers to new hires.
Created new employee self-evaluation forms that focused on employee performance, competencies, engagement and development, driver experience and accessibility to DOT physical, check driving records industry recruiter, customer service, compliance with W-2 and I-9 documentation, ATS software, submit payroll daily, handling accounts receivable and accounts payable, outbound calls, personal assistant, and data collection, this position was eliminated due to COVID Inbound Call Center Rep
Senior Benefit Services-Fort Worth, TX
December 2005 to August 2011
Demonstrated mastery of customer service call script within specified timeframes. Making calls to seniors in west regions areas.
Collected customer feedback and made process changes to exceed customer satisfaction goals. Appointment setting for field operators.
Formulated and enforced Service Center policies, procedures and quality assurance measures. Always making your daily quota per customer.
Built customer loyalty by placing follow-up calls for customers who reported product issues. Collaborate with management on process.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Trained staff on how to improve customer interactions. Mail Handler/ Customer Service
UNITED STATES POSTAL SERVICE-Arlington, TX
May 1994 to December 2005
Manually created shipments, assigned carriers and dispatched shipments. Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Coordinated rush orders and order changes.
Resolved problems for customers, warehouses and carriers. Produced bills of lading and updated shipment status information. Created new processes and systems for increasing customer service satisfaction. Education
Diploma in Applied Mathematics
Sam Houston - Arlington, TX
August 1992 to June 1994
Skills
• Leadership (9 years)
• Payroll
• Manufacturing
• Accounts payable
• Microsoft Outlook
• Clerical Experience (10+ years)
• Accounts receivable
• Employee orientation
• Customer service
• Talent acquisition
• Workday
• Employee Evaluation (9 years)
• Typing (10+ years)
• Human resources
• Data entry
• Front Desk (10+ years)
• ATS
• Dispatching
• Estate planning (3 years)
• Recruiting
• Interviewing
Contact this candidate