Customer Service Fast Track

Barbara Milligan

***** ********* **** ***** *****, Fl 33647

Phone 305-***-****

E-mail ******************@*****.***

Objective

To obtain a challenging and progressive responsible position. I have always been known as a self-starter and quick learner. I’m looking forward to a well established company who will give me the opportunity to excel.

Education

2014-2017 Hillsborough Community College Tampa, Fl.

Associate Degree

Work experience

2023-Present The General Insurance Company Tampa, FL

IH 3 Field Operations

Multi vehicle accidents

Serious bodily injury/death

Response to attorneys letters

2018-promoted 2023 The General Insurance Company Tampa, Fl.

IH 2 Fast Track

Complex Claims

Comp neg liability

In addition to all the same listed below

2017-promoted 2018 The General Insurance Company Tampa, Fl.

IH 1 Fast Track

Customer service

Setting a high expectation to our customers and all involved within the claim.

Conduct thorough and accurate investigations.

Review policies and coverage

Explain coverage and policies to insureds

Set the reserves for all potential exposures and adjust as appropriate throughout the claim.

Communicate with all involved parties and take recorded statements.

Determine appropriate method of inspection based on the facts of loss and ensure timely completion of appraisals for accident related to damages.

Following up with shops regarding supplements and keeping track of rentals making sure they coincide with the amount of days stated on the estimate and or supplement.

Maintain appropriate management of assigned inventory following company guidelines

Multitasking within multiple systems (IR, MARS, Solcom, claims Commander, Audatex, ISO) to handle claims appropriately and review and process mail relating to assigned claims.

To recognize recovery opportunities relating to subrogation and salvage

While also recognizing suspicious claim characteristics and the NICB indicators of fraud and refer such claim to the SIU department for review.

Issuing payments to the party it pertains to and verifying information with the party prior to sending payment.

2017-promoted 2017 The General Insurance Company Tampa, FL

Administrative Assistant

Entrusted key holder/Opened office

Requested disclosure documents, transcribed disclosure letters, verified proper documentation went into the disclosure packet and mailed them to the proper location.

Ordered all office supplies and all food orders while keeping and maintaining a budget.

Entered checks, vendors, and printed Explanation of benefits.

Backed up phones for the liability and PIP department.

Meeting preparation and greeted visitors

Assigned badges for new employees and visitors

2008-2016 Creighton Healthcare Tampa, Fl.

Receptionist/ Billing/ Assistant Office Manager

Onboarding new employees into our system and payroll

conducting interviews, speaking with doctors and attorneys regarding patients and patient care, making company deposits.

Answering phones, checking patients in and out, taking payments, scheduling appointments, scheduling referrals, making arrangement for patient pick up, pulling charts making sure all MRI’s and X-Ray’s are in the charts.

My job in billing consisted of bill at home for patients who no longer treat, collections, demands, working up charts to see if insurance paid, doing automatic payments, etc.

Qualifications

Over 20 years of customer service experience

Excellent telephone skills

Able to multitask

Human resources experience

Trained in Underwriting

Accreditations and licenses

Property and Casualty license number 748815 exp 10/31/2025.

Contact this candidate