Customer Service Wichita Falls

PROFESSIONAL SUMMARY

Seasoned Material Specialist offering excellent route planning and inspection abilities gained during 12 years of experience in procurement with electric delivery environments. Effortlessly with strong communication, planning and problem-solving abilities. Customer service Management. Proficient in IBM Navigation, Maximo, Prollenium and Word, Excel Microsoft Outlook

WORK EXPERIENCE

Material Management Specialist, Oncor Electric Delivery, June 2007 – Sep 2019, Wichita Falls, TX

Maintained accurate tally of available equipment to support designed projects.

Trained new hires in use of safety equipment

Requisitioned and stored inventory materials to maintain adequate stock levels.

Optimized shipping schedules and supplies to meet operational demand. +

Compared shipments with paperwork to identify discrepancies and fix order problems.

Calculated space required to store and ship different types of materials to maximize load efficiency.

Examined and unpacked incoming shipments to locate damaged items.

Drafted work orders, bills of lading and packing slips for Hazdous and Non-Hazardous material.

Worked with carrier representatives to arrange shipments and resolve time-critical issues.

Supported The North Texas Region in storm restoration.

Senior Manager Call Center, AT&T, Nov 1999-May 2007, Wichita Falls, TX

Implemented new ideas to improve services and business development efforts.

Represented organization in external forums, increasing visibility and cultivating partnerships.

Oversaw execution of projects and initiatives, meeting deadlines, and delivering high-quality results.

Implemented policies and procedures to promote operational excellence.

Conducted assessments, recognizing achievements, and driving growth.

Mentored team members, fostering development and productive work culture.

Inspected completed work to drive timeliness, quality, and company standards.

Conducted performance evaluations and determined appropriate compensation or team members.

newcreated staffing matrix to provide adequate coverage of department.

Managed employee performance through disciplining, coaching, and counseling.

Advised management regarding emerging industry trends and best practices to improve operations.

Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime.

Contributed to marketing campaigns and promotional updates on social media platforms.

Maintained data accuracy and accessibility with strong document control and file naming practices.

Communicated policy updates to department, answered questions and monitored compliance.

Led training and onboarding programs to assist new hires with meeting targets.

Leveraged high emotional intelligence and conflict resolution to defuse conflict and address employee relations issues.

Improved employee skills and increased team value with new training opportunities and empowering leadership.

EDUCATION

Midwestern State University – Wichita Falls, TX Associate of Applied Science, Human Resource,

Business Management, General Manufacturing, OSHA

Vernon College, Wichita Falls, TX Computer Drafting, Auto CAD, Data research and Business Ethics

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