Customer Service Management Associate
Resume:
MARY
BALL
H.I.M. TECHNICIAN
***********@*****.*** +1-863-***-****
Sebring, FL 33876
Adventhealth Sebring Health - H.I.M.
Sebring, FL • 11/2022 - Present
St, Camillus - CNA
Sebring, FL • 02/2022 - 11/2022
EXPERIENCE
• Worked with coworkers to complete tasks.
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
•
• Responded quickly to meet customer needs and resolve problems. Answer phones from patients and other facilities requesting records and issuing their requests when forms signed and completed.
•
Scanned various forms with regard to the patient into the patient's chart.
•
• Logged all work completed for each patient on any particular day. Adept in teamwork and
collaboration, my tenure at
Adventhealth Sebring Health
honed my multitasking and
computer skills, ensuring
high-quality customer service.
Demonstrating a dependable work
ethic, I excelled in fast-paced
environments, evidenced by a
significant improvement in patient
record processing efficiency.
Hardworking, highly motivated
professional eager to lend
combined knowledge and skills to
enhance business performance.
Operates well in both individual
and team capacities, leveraging
seasoned work ethic to quickly
adapt to different processes and
drive company objectives.
Resourceful and results-driven with
a passion for growth and efficiency
to meet company needs and
increase service value.
Ambitious individual with strong
organizational and multitasking
skills, as well as an aptitude for
technology. Ready to apply
knowledge and skills to any
challenge.
PROFESSIONAL
SUMMARY
Camden County Technical School
Blackwood, NJ • 06/1982
High School Diploma
GPA: 4.0
Relevant Coursework
Awards & Honors
EDUCATION
• Coding Certification
Medical Transcription
Certification
•
• Word Processing Certification
Award from Prudential
Insurance for best customer
•
Lowes, Inc. - Cashier
Sebring, FL • 10/2021 - 02/2022
Pennhealth/NotaDat/LDMTS - Medical Transcriptionist SEBRING, FL • 02/2020 - 10/2021
Assurance Insurance - Insurance Agent
Magnolia, NJ • 05/1990 - 06/2021
Florida Hospital Heartland Division - H.I.M. Tech II SEBRING, FL • 09/2015 - 08/2018
Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
•
Completed daily documentation and charts regarding patient care and input reports into practice databases.
•
• Prepared residents for meals and assisted with feeding. Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
•
Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
•
Lifted and repositioned non-ambulatory patients to prevent accidents and falls.
•
Observed changes in patient status and response and immediately communicated concerns to nursing staff.
•
Operated cash register and accurately processed payments, returns, and exchanges.
•
Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
•
Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
•
Proficient in transcribing audio recordings of medical dictation into patient records accurately and quickly.
•
Built and maintained knowledge of human anatomy and physiology and medical terminology.
•
Prioritized and handled stat dictation and diagnostic studies from several physicians.
•
• Adept at proofreading transcripts for errors before finalizing them.
• Adhered to transcription quality assurance standards. Proficient in editing existing documents as requested by physicians or other clinicians.
•
Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options.
•
Used company software to analyze customer coverage needs, write quotes, and issue policies.
•
Built and maintained relationships with clients to support satisfaction.
•
Demonstrated initiative by proposing new project ideas and spearheading their development.
•
Developed strong problem-solving skills while troubleshooting tech issues for patrons.
•
Practiced effective time management strategies to complete tasks on schedule.
•
• Showed flexibility by adapting quickly to new technologies and service of the year.
SKILLS
• Teamwork and Collaboration
• Customer Service
• Friendly, Positive Attitude
• Multitasking
• Computer Skills
• Dependable and Responsible
CERTIFICATIONS
• Insurance Agent 1990
• Coding Certification 1984
• CNA Certification 2022
• Word Processing 1984
Transcend - Medical Transcriptionist
SEBRING, FL • 07/1995 - 09/2015
CNA Insurance Company - Word Processor
Cherry Hill, NJ • 08/1991 - 04/1995
Prudential Insurance Company - Customer Service
Representative
Linwood, NJ • 05/1988 - 06/1990
procedures as needed.
Exhibited proficiency in managing multiple projects simultaneously while prioritizing tasks efficiently.
•
Participated in workshops and training sessions to gain new tech knowledge and abilities.
•
• Discussed rules, regulations, and work-related problems.
• Gathered paperwork to be scanned in every department. Scanned in paperwork making sure all records are scanned into the proper charts.
•
Proficient in transcribing audio recordings of medical dictation into patient records accurately and quickly.
•
Built and maintained knowledge of human anatomy and physiology and medical terminology.
•
Prioritized and handled stat dictation and diagnostic studies from several physicians.
•
• Adept at proofreading transcripts for errors before finalizing them. Proofread documents to ensure accuracy of spelling, grammar and punctuation.
•
Established standards for document design, layout and usage across the organization.
•
Developed proficiency in formatting text, editing images, creating mail merges and working with templates.
•
Edited completed work to correct grammar, spelling and punctuation.
•
Transferred data from paper formats into digital files or database systems.
•
Assisted with various administrative tasks to support office operations.
•
Handled customer complaints and inquiries in a courteous and efficient manner.
•
Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
•
Developed strong customer relationships and loyalty through effective communication.
•
Contact this candidate