Customer Experience Store Manager
Resume:
June ** **** - Current It's Fashion Metro
April *02 - October 2024 It's Fashion
October 2023 - January 2024 TJ Maxx
Alexandre' Jackson
318-***-**** ***************@*****.***
OBJECTIVE
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately. To enhance my professional skills, capabilities, and knowledge in an organization which recognizes the value of hard work and trust me with responsibilities and challenges. EXPERIENCE
2nd Key Manager
Responsible for executing receiving and merchandising standards while ensuring Associates are processing efficiently and effectively, and working as a team. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.Provides an amazing shopping experience that will encourage customers to return. Displays product knowledge and customer experience skills. Provides leadership support and help run the store when managers are away. Understands store sales plan and company sales goals and helps drive sales by increasing key performance indicators.
Covers the sales floor zone and ensures that assigned areas are up to visual standards. Assists in the opening and closing of the store.
Works the register, processes sales transactions, and uses product knowledge to drive add on sales. Closes out the register and communicates any shortages or overages to the store manager. Assists with planogram changes including store map, wall, fixture, and merchandising mix. Work with store management to ensure there’s no misuse of company property or theft. Supports the maintenance and organization of the stock room. Trains and coaches new sales associates as needed to help them quickly get acclimated to the team. 2nd Key Manager
Responsible for executing receiving and merchandising standards while ensuring Associates are processing efficiently and effectively, and working as a team. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.Provides an amazing shopping experience that will encourage customers to return. Displays product knowledge and customer experience skills. Provides leadership support and help run the store when managers are away. Understands store sales plan and company sales goals and helps drive sales by increasing key performance indicators.
Covers the sales floor zone and ensures that assigned areas are up to visual standards. Assists in the opening and closing of the store.
Works the register, processes sales transactions, and uses product knowledge to drive add on sales. Closes out the register and communicates any shortages or overages to the store manager. Assists with planogram changes including store map, wall, fixture, and merchandising mix. Work with store management to ensure there’s no misuse of company property or theft. Supports the maintenance and organization of the stock room. Trains and coaches new sales associates as needed to help them quickly get acclimated to the team. Retail Dept. Coordinator
Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.
Responsible for executing receiving and merchandising standards while ensuring Associates are processing efficiently and effectively, and working as a team. EDUCATION
Jacksonville Highschool
2010-2013
Graduated
9-12
SKILLS
Sales
Team Building
Problem Solving
Customer Service
Communication
Scheduling
Opening & Closing Stores
Telemarketing
Assembling
REFERENCE
Sherrie Harris - It's Fashion
Store Manager
Angel - It's Fashion Metro
Store Manager
Van Osborne - Us Army, Primerica, JP Tigers
Drill Sergent, Insurance Ageny Owner, Coach
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