Customer Service Representative

STEPHANIE GODREAU

Bronx, NY 929-***-**** **********@******.***

SUMMARY

Reliable customer service representative with experience interacting with people, answering inquiries, and solving problems. Offering superior customer service by resolving customer issues and ensuring customer satisfaction. Handle customer complaints. Seeking a full-time customer service representative position. SKILLS

• Access Control

• Two-Way Radio

• Data Entry

• De-escalation Tactics

• POS Systems

• Cash Handling

• Register Balancing

• Refunds & Returns

• Escalation Protocol

• Conflict Resolution

• Merchandising & Sales

• Front End Operations

EMPLOYMENT HISTORY

Children’s Place Bronx, NY 10/2018-03/2020

Victoria’s Secret New York, NY 11/2016-10/2018

Cashier

• Processed sales transactions, calculated the cost of menu items, and accepted cash and card payments.

• Calculated and returned change when required by the payment method and processed returns.

• Maintained adequate change denominations in the cash drawer and request additional change.

• Answered customer questions about products or services and reconciled cash drawers and sales receipts.

• Reported issues with equipment, worked as a team to meet store goals, and handled customer complaints.

• Assisted in stocking and rotating merchandise and scanned and bagged items accurately and efficiently.

• Stayed up to date on merchandise promotions, advertisements, and product information. Starbucks New York, NY 07/2015-11/2016

Barista

• Promoted coffee consumption by selling coffee, and accessories, and serving a variety of drinks, and pastries.

• Promoted coffee consumption by educating customers on menu items and coffee knowledgeability.

• Prepared and served a variety of coffee drinks, along with pastries, and brand merchandise.

• Educated customers by presenting and explaining the coffee drink menu and answering questions.

• Maintained inventories by replenishing the coffee bean supply and stocking coffee brewing equipment.

• Maintained supplies and ingredients on the display shelf and around the bar area and refrigerator. New York City Park Department & Recreation New York, NY 01/2015-07/2015 Peddler Officer

• Monitored entrance of employees, visitors, and others to guard against theft and maintain security of premises.

• Wrote daily reports, such as property damage, theft, unauthorized presences, or unusual occurrences.

• Called police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.

• Answered alarms, investigated disturbances, and circulated visitors, patrons, or employees to preserve order.

• Patrolled industrial or commercial premises to prevent and detect signs of intrusion and ensure security.

• Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.

• Answered telephone calls to take messages, answer questions, and provide information during closing hours. EDUCATION

Newman Thomas High School, New York, NY

High School Diploma

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