Customer Service Credit Union

Experience

* ***** ****** ***** *********, TX

Fraud Prevention Specialist 05/2019 - 10/2024

Responsible for pulling and working reports needed for management, pulling credit card statements, answering questions from other depoartments on how to fill out paperwork. Releasing holds where the purchase had cleared. Backing off credit card payments when needed. keeping up with returned debit cards and seeing they were canceled in a timely manner. Calling members to confirm transactions were theirs or if it was fraudulent. Updating spreadsheets as needed. 5 Point Credit Union Nederland, TX

Support Service Clerk 01/2016 - 05/2019

Resposible for filling out CTR's, monthly new account report, quality checking all documents done by the frontline, sorting and posting mailed in checks to correct accounts or loans, answering calls from the font line to assist where needed. Worked the reception desk when needed.

5 Point Credit Union Port Arthur, TX

Call Center Representitive 02/2015 - 01/2016

Answering phones, helping members with requests such as transfers, balance inquiries, address changes initiating wires, sending out debit card forms and ordering debit cards. Rogers Auto Parts Nederland, TX

Manager 02/1980 - 04/2014

Responsible for inventory, pricing, stocking, ordering, waiting on customers, answering phones, bookeeper and accounts receivable and payable.

Skills

Customer service, Computer literacy, Microsoft excel, Documentation review, Microsoft word Education

Lamar University Beaumont, TX

Accounting

I did not graduate as my parents needed me at their small business. I did however end up being the bookeeper, account receivable and accounts payable manager.

Nederland High School Nederland, TX

Standard courses 06/1982

Graduated in top 10 percent of class with a 3.6 GPA. Loved English and Math. Rebecca Powell

409-***-**** *********@*****.*** Nederland, TX

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