Customer Service Relations

Skills

Work History

• Small business operations

• Customer Relations

• Policy and procedure implementation

• Sales Strategies

Growth Champion several years recognition from the vice president of Amerigas wrote an amazing article on me for my dedication. Still have in hand

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in every pilot put in place from 10 years in customer relations

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• resolution specialist

• excellent customer service skills

Professional with robust background in conflict resolution and customer service. Skilled in navigating complex issues, implementing solutions, and ensuring client satisfaction. Strong collaborator with focus on team synergy and adaptability to changing demands. Proven ability to communicate effectively, mediate disputes, and achieve results-driven outcomes. 2022-06 - Current Co owner

Service Bindery

Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.

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Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.

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Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.

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Improved customer satisfaction by resolving complex issues promptly and professionally.

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Leveraged strong listening skills to fully understand the customer''s perspective, enabling tailored and empathetic responses during conflict resolution.

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Amy Cleeves

Address Lakeland, FL 33812

Phone 517-***-****

E-mail **********@*****.***

Education

2012-02 - 2022-06 Resolution Specialist

Amerigas Propane, Lakeland, FL

• collections on residential and commercial accounts

• Growth Champion several years

• Daily Cash Deposits

• New customer account set up

• Account Receivables

• Customer Contracts

Trained new team members on company policies and resolution techniques, ensuring consistency in service delivery across the team.

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Improved customer satisfaction by resolving complex issues promptly and professionally.

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Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.

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Conducted thorough follow-ups with customers post-resolution to ensure satisfaction and identify any opportunities for further improvement in the service provided.

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Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.

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Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

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2003-04 - 2012-09 Technical Administrator

Toyota Technical Center, Ann Arbor, MI

• Create, maintain and validate ID access systems

• Develop and track department budget

• Arrange asset and universal waste disposal

• Coordinate information for management activities

• Make and distribute keys

• Maintain random audit violations and escalate if needed

• Typing, mailing, and creating documents as needed

• Training others on policies as needed

• Purchase orders, accruals, vendor set-up, credit and capital expenses 2011-01 - 2011-04 Hr Specialist

Con-way CGO, Ann Arbor, MI

• Create requisitions for open employment positions

• Assisting potential new hires during the hiring process

• Drug screens and back ground checks

• Review background checks

• Send best candidates to the hiring managers and create offer letters

• Weekly meetings to ensure management is aware of all activity 1987-06 High School Diploma

Michigan Center - Michigan Center, MI

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