Customer Service Representative

LAURIE MORRIS

Las Vegas, NV ***** 702-***-**** **************@*****.***

Proven Customer Service Representative with a track record of enhancing customer loyalty at Caesars Entertainment, adept at resolving high-stress situations with professionalism and empathy. Skilled in active listening and critical thinking, significantly improving client retention. Proficient in Microsoft Excel and administrative support, demonstrating a commitment to service excellence and problem resolution.

• Customer Service

• Problem-solving abilities

• Active Listening

• Critical Thinking

• Data Entry

• Problem Resolution

• Call center experience

• Computer Proficiency

• Money handling abilities

• Microsoft Excel

• Microsoft Outlook

• Scheduling

• Order Processing

• Administrative Support

• Clerical Support

Customer Service Representative, 02/2016 - 12/2023 Caesars Entertainment – Las Vegas, NV

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

•

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

•

• Responded to customer requests for products, services, and company information. Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

•

• Participated in training programs to enhance product knowledge and customer service skills.

• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

High School Diploma: General Studies, 01/1978

David Starr Jordan - Long Beach, CA

EDUCATION

Contact this candidate